Job Announcement – Home Food Delivery Coordinator
United Way of King County’s mission is to bring caring people together to give, volunteer, and take action to help people in need and solve our community's toughest challenges. Our culture fosters leadership, open communication, teamwork and collaboration, integrity, and, accountability.
We are seeking to fill a Home Food Delivery Coordinator position to join the Community Services Team. This position will report to the Food and Nutrition Program Manager. The Home Food Delivery Coordinator will be responsible for building a community where people have homes, students graduate, and families are financially stable. Under our priority of breaking the cycle of poverty, we are committed to ensuring children, especially children of color, have access to nutritious food. 1 in 6 kids in Washington are food insecure, and free and reduced-price school meals work to close the gap between kids who have enough to eat and those who don’t. As a result of rising economic instability due to COVID-19, it is estimated that food insecurity in Washington has tripled since spring 2020 and is poised to continue to grow in the coming months. Food insecurity has disproportionately impacted BIPOC households in King County.
Because of significant challenges many households face in accessing food resources, our community has developed strategies to bring food to the doorsteps of people who need it. From bringing hot meals to seniors, to delivering federally reimbursed student meals in housing authorities, home delivery models have become and will continue to be a critical function of our hunger response ecosystem.
Since July, United Way of King County has been partnering with United Way Worldwide and Door Dash to pilot home delivery of food in the Seattle/King County market. This model takes food available at food banks and delivers it directly to households. We expect this model to continue to expand in the coming months to involve dozens of partners serving 5,000 households representing 15,000 people. The Home Food Delivery Program Coordinator will be responsible for coordinating all home delivery partners, overseeing customer service activities with thousands of clients, continuing to refine and expand connections with BIPOC households and culturally relevant food options, anticipate challenges, and make program recommendations to scale the initiative and serve clients better.
United Way of King County is an equal employment opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law.
The recruiting salary range is $54,500-$57,500 or DOE. This position is open until filled; first consideration will be given to applications received within two weeks of posting.
This position is time limited position based on grant funding. The position is expected to end December 31, 2021 with the possibility of extension.
Protecting the health and safety of our communities is a top priority. Due to the circumstances surrounding the pandemic, all interviews will be conducted remotely for the time being. We will provide candidates selected for interviews with all the required instructions. If you are hired for the position, you will start off working remotely. UWKC employees are working remotely through July 1st, 2021. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our hiring process.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage partnerships with United Way food bank and community partners, supporting overall home delivery operations, and troubleshoot and escalate issues as they arise.
- Identify opportunities for expansion and provide onboarding and orientation to new partners joining United Way’s home delivery program.
- Advocate and center racial equity and BIPOC communities in all home delivery services with a focus on expanding offerings that meet the the dietary and cultural needs of community members
- Make recommendations for resource supports such as funding or AmeriCorps placements to support the overall home delivery infrastructure.
- Manage program budget, closely tracking expenditures and identifying areas of concern and opportunity within it.
- Assess in an ongoing way, the current capacity constraints in the food bank system and how that intersects with the home delivery model.
- Make recommendations that expand capacity within the food bank system to support home deliveries.
- Track all program data on a regular basis to identify service gaps, participation trends, and program outputs, and provide reports regularly to program leadership.
- Manage tasks of up AmeriCorps members supporting Door Dash home delivery, tracking progress towards goals, coaching, and assigning tasks
- Manage relationship with national Door Dash partner including participating in national cohort calls, elevating needs and sharing best practices
- Represent United Way in a number of external meetings and navigate complex conversations with a high degree of empathy and solution oriented approach
- Synthesize and communicate information about on the ground work, including documentation, storytelling, and creating high quality briefings
- Support fundraising and grant reporting activities as needed with drafted content, data, and anticipated community need.
- Identify areas of influence and leverage within the home delivery program to increase utilization of other public benefits and resources such as the EITC, SNAP, Free-reduced meals forms, summer meals, and PEBT.
- Support other projects as needed.
This position supervises the tasks of up to seven AmeriCorps members.
QUALIFICATIONS AND REQUIREMENTS
EDUCATION AND EXPERIENCE
Bachelor’s Degree or equivalent combination of education, training or experience is required. Must have four year’s experience in project/program coordination, administration, project management, volunteer or Americorps coordination or other relevant field. Prior knowledge of hunger and nutrition initiatives preferred.
Supervisory experience required. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Ability to speak a second language is a plus.
KNOWLEDGE, SKILLS AND ABILITIES
- Experience coordinating and implementing social service programs
- Experience mobilizing AmeriCorps members in conjunction with community based partners
- Passion for helping alleviate hunger in our community
- Knowledge of hunger alleviation programs and financial stability best practices
- Excellent attention to detail and organizational skills
- Strong coaching, supervision, and team leadership skills
- Ability to work in fast-paced environments with tight deadlines
- Good interpersonal, team building, and relationship-building skills
- Team player who is resourceful and proactive
- Knowledge of racial equity, determinants of poverty, and social justice frameworks
- Strong written and verbal communication skills; including excellent public speaking skills
- Intermediate level proficiency in MS Office and MS Excel
- Proven ability to multi-task; effective time and project management skills; able to independently plan projects from inception to execution
JOB CONDITIONS AND PHYSICAL DEMANDS
Position works under constant time requirements/constraints. Work is generally performed in an office environment with some evenings and weekends. Requires the ability to travel to a variety of locations throughout King County. However, during COVID-19, most activities will be performed virtually. Position has on-call status during tax season.
Job involves a moderate degree of complexity or difficulty based on handling and prioritizing the many tasks of position responsibilities. Position is supervised by the Program Manager. Position may participate in budgetary preparation/compliance accountability. Decisions are sometimes made by a group process format and sometimes on an independent basis. Decisions are made within general organizational policy constraints.
Physical activities include standing, walking, sitting, talking, hearing, handling, and using repetitive motions of hands/wrists. Position may require lifting and carrying up to 50 pounds.
This job position performs other assignments and performs other duties as deemed necessary by United Way of King County. The contents of this job description may change as deemed necessary by United Way of King County.