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Healthy Families Brevard - Family Support Worker Supervisor

Melbourne, FL
Melbourne, FL

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Master's Degree
$31,000 to $40,000 per year

Published on 19 Apr 2022

Expires on 19 Apr 2022

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Healthy Families Brevard - Family Support Worker Supervisor

United Way’s mission is to be Brevard’s leader in mobilizing the caring power of our community.  So, what exactly does it mean?  Simply put, it means that United Way will use its resources – financial and leadership – to bring people together to make a measurable impact on needs in our community.  

Mobilizing the caring power of our community means many things at our United Way.  It means coordination of a single fundraising campaign on behalf of many local health and human service programs at non-profit agencies throughout Brevard County; strategically distributing funds to local programs based on the potential return on investment and quantifiable results; holding agencies accountable for funding through program evaluation and annual monitoring for compliance; convening partners to proactively identify issues for organizational focus and implementing solutions to emerging needs in our community; putting stakes in the ground around areas of emphasis on which we are in a position to “move the dial” and make measurable impact to the benefit of our community; and  engaging supporters in our work.  The goal is to change lives for the better.

Your United Way is local, autonomous and run by volunteers:
A locally elected, volunteer Board of Directors administers the activities of each United Way.  There are more than 1,200 local United Ways in the United States.  Each local Board is completely autonomous, answerable only to the residents of its specific community.  

United Way of Brevard’s Board sets policy and provides leadership unique to our community needs and circumstances.  The Board is composed of 52 volunteer members representing our community’s diverse makeup – large companies, financial institutions, higher education, faith and community based organizations, local government, and private industry. Our Executive Committee provides expertise and counsel to United Way of Brevard’s president and leadership team, helping to set priorities and future direction for the organization.

Relationship with United Way Worldwide:
Many United Ways work in concert with United Way Worldwide, an association providing a system through which local organizations can act in unison on major issues affecting health and human services nationally.  United Way Worldwide acts as a resource, a trade association if you will.  Membership provides annual training opportunities, large scale advertising campaigns and assistance with market research and planning.  United Way of Brevard has chosen to voluntarily associate with them.

Relationship with United Way of Florida:
United Way of Brevard has also opted to voluntarily associate with a statewide group – United Way of Florida.  Through advocacy efforts, its staff and volunteers present the views of the human service community to the Executive and Legislative Branches of the Florida State Government.


United Way of Brevard
Family Support Worker Supervisor
POSITION OBJECTIVE:  To manage the daily operations of a program and supervise direct service and support staff; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met. 


•    Supervise program staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio.
•    Approve admission of clients to program; assign cases to program staff and oversee service delivery.
•    Provide support with in-crisis or problem cases; provide on-going assistance to program staff in coordinating services for clients.
•    Provide training to new program staff and on-going training for existing program staff.
•    Review and monitor case files for both internal and external quality assurance standards.
•    Ensure services provided comply with contractual requirements.
•    Liaison to community agencies such as Dept. of Children and Families, Department of Juvenile Justice, etc. and attend closure or conference staffing.
•    Ensure program staff completes all documentation and reports in a professional and timely manner.
•    Prepare and conduct staff performance evaluations.
•    Assist in re-accreditation preparation.
•    Maintain and generate necessary reports and paperwork in a timely manner.
•    Provide direct casework in the absence of program staff.
•    Participate in the quality improvement process.
•    Ensure that service delivery is performed according to and within the UW mission, policy/statewide directive/procedural directions and treatment model
•    Provide the field training, perspective, empowerment and support which enables direct service personnel to deliver the service effectively 
•    Other duties as assigned

This list of essential functions is not intended to be exhaustive. The United Way of Brevard reserves the right to revise this job description as needed to comply with actual job requirements.

•    Master’s Degree in Human Services or fields related to working with children and families, or Bachelor's Degree in in these fields with 3 years of relevant experience
•    A solid understanding of or experience in supervising and motivating staff, as well as providing support to staff in stressful work environments
•    Knowledge of infant and child development, parent-child attachment, maternal-infant health, and dynamics of child abuse and neglect
•    Experience with family services that embrace the concepts of family-centered and strength-based service provision
•    Experience in providing services to culturally diverse communities/families 
•    Experience in home visitation with a strong background in prevention services to 0-3 age population
•    Valid driver’s license and reliable transportation
•    Must pass FDLE and local background check

•    Master's Degree in Social Work
•    Supervisory experience
•    Program management experience
•    Experience with reflective practice

•    Effective management practices
•    Knowledge of community resources
•    Ability to handle confidential information appropriately
•    Strong administrative skills
•    Good communication skills
•    Understanding of cultural diversity
•    Ability to make accurate assessments of individuals
•    Ability to travel 
•    Ability to practice active listening

Sitting N     Standing N     Walking N     Lifting P 
Carrying P     Kneeling P     Pushing/Pulling P     Bending/Stooping P 
Climbing --     Reaching P     Crawling/Crouching --     Repetitive Motion P 
Other ( repetitive motions lifting P ) 


●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.