Overall Purpose of this Role: The internal title for this position is Resource Development Coordinator. This position is responsible for supporting the day-to-day operations of the Resource Development department, executing the department donor acknowledgement program, and coordinate gift processing reconciliation with the internal stakeholders. The Resource Development Coordinator takes initiative, is able to work independently and exercises critical thinking skills and sound judgment.
- Provide support to both Vice Presidents of Resource Development, as well as, members of the Resource Development team on project coordination, administrative tasks, or other duties as assigned.
- Write draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.
- Manage the departmental inventory of materials proactively and on a regular basis.
- Fulfill department purchase order requests and finance reports.
- Assist in maintaining function area on internal Sharepoint pages.
- Record accurate internal processes, manage office files and other duties as assigned.
- Provide exceptional customer service to all staff, departments, agency representatives, donors and volunteers.
- Engage and coordinate with department coordinators across the organization to ensure collaboration cross departmentally.
- Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).
- Contribute to and execute the donor acknowledgement strategy.
- Responsible for maintaining appropriate information in the customer relationship management (CRM) software.
- Collaborate with Vice President of Resource Development and Major Gift Officer to create documents for donor prospecting initiatives.
- Support donor research process in Andar and external systems.
- Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.
- Coordinate support for external volunteers and interns.
- Coordinate on-boarding procedure for new function area employees.
- Assist with offsite events.
FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
ATTRIBUTIES AND BEHAVORS:
- Mission Focused: Create real social change that leads to better lives and healthier communities.
- Relationship-Oriented: Cultivate and manage relationships toward a common goal.
- Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.
- Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.
EDUCATION AND EXPERIENCE:
- Associate’s degree or equivalent preferred. Equivalent combination of education and experience may be considered in lieu of degree.
- 5-7 years of experience in an Executive Assistant position required.
- Prior experience working in the non-profit sector preferred.
- Must be able to type 55+ WPM minimum.
- Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.
- Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.
- Experience with mass mailings and mail merges required.
- Experience working with senior level executives/community leaders and their respective office support.
- Ability to translate ideas quickly and efficiently into trackable, actionable plans.
- Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.
- Valid Florida Driver’s License and ability to travel within tri-county area required.
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer. Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.