The United Way Free Tax Preparation Campaign is one of the largest Volunteer Income Tax Assistance Programs in the nation. The Program Manager, Family Financial Stability is responsible for designing and scaling the Tax Prep Campaign and developing strategies that will increase the economic stability of low-income people in King County, Washington. The position mobilizes the funding, staff, and partners to help over 25,000 low income people and serves as an ambassador for United Way on improving tax policy for low income people at the local and national level.
- Designs, manages, evaluates, and improves all elements of United Way’s Free Tax Preparation Campaign and Access to Benefits Programs; mobilizes community partners and oversees 1,000+ volunteers; serves as a liaison between United Way and community partners, funders, and customers.
- Executes marketing and outreach efforts, ensures compliance with all IRS VITA Program policies; hires and trains up to 35 seasonal staff members; supervises operational and volunteer activities at multiple tax sites during tax season; produces internal and external campaign reports.
- Actively participate in efforts to reduce racial dipartites and systems of oppression.
- In coordination with the Financial Stability Team, develops and implements a multi-year plan to increase the impact and sustainability of these programs and makes recommendations about future Financial Stability programs and investments.
- Coordinates planning efforts with other Financial Stability programs, such as Bridge to Finish, to effectively offer free tax preparation services to target populations and leverage existing partnerships and structures.
- Develop innovative strategies to increase uptake of free tax preparation services, particularly for underserved communities, and improve quality of services provided
- Develops initiatives, maintain partnerships, facilitates meetings, and implements volunteer programs in Financial Stability priority areas.
- Researches funding opportunities in support of Financial Stability Program efforts and writes competitive grants to secure funding.
- Performs other duties as assigned.
- Outstanding project management and program leadership skills.
- Excellent coordination, organization, volunteer management, data and time management skills
- Strong verbal and written communication and presentation skills required
- Intermediate proficiency in MS Office Word and Outlook; advanced proficiency in Excel and data analysis
- Demonstrated experience writing and managing grants
- Demonstrated ability to adapt to change to accommodate workload
- Proven interpersonal and customer service skills using independent judgment and/or action
- Demonstrated ability to work with diverse teams to solve complex problems
- Demonstrated ability to multitask and to execute at a high level of detail while simultaneously managing long term projects and strategies
- Knowledge of racial equity, determinants of poverty, and social justice frameworks
Education and/or Experience:
Bachelor’s degree or equivalent, specializing in Social Science or a related field. Must have three years’ experience in community engagement/ organizing program and volunteer management. Knowledge of tax preparation law and/or software desirable, willingness and ability to become proficient in using TaxSlayer software and obtain IRS tax certification at the "Advanced" level. Speaking and understanding other languages such as Spanish, Vietnamese, Amharic, Cambodian, or Russian is a plus.