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Family Coach, Family Success Network

Cincinnati, OH

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 9 Oct 2023

Expires on 5 Apr 2023

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Family Coach, Family Success Network

United Way of Greater Cincinnati (UWGC) has an immediate opening for a Family Coach to provide ongoing supportive consultations and flexible case management services for up to 20 families, delivered either virtually or through a combination of phone calls, emails, virtual or in-person through individual meetings.

Key Areas of Responsibility:

  • Develop prevention services plans with families, providing services directly to families in their own homes or a neutral setting. 
  • Administer and review universal screenings, assess family strengths and provide financial literacy training, and/or concrete supports. Universal screenings will assess families for trauma, substance use, and mental health. The tools utilized may include: the Adverse Childhood Experiences (ACEs) Survey, the Child Trauma Assessment Checklist (CTAC), UNCOPE (substance abuse screening), and a mental health screening tool. 
  • Provide short-term, intensive, family driven, in-home services. 
  • Provide interested families a series of one to two home visits each month and access to the fully array of the six pillars (family coaching, parent education, basic life skills, financial literacy, service referrals, and concrete supports) of service delivery. 
  • Serve as a Family Coach to help develop a prevention services plan, outlining the family driven goals and utilizing evidence-based programming to enhance the families’ protective factors and increase the family’s stability.  
  • Provide parenting programming and facilitate access to Like Skills training, as well as Family Coaching, using Motivational Interviewing to assist the family in moving towards behavioral change. 
  • Attend meetings amongst collaborative members. 
  • Collaborate with evaluation staff to facilitate and support the completion of the updated needs and resource assessment for the project and to adhere to evaluator guidance on evaluation/assessment administration. 
  • Develop relationships with local social service partners and community resources to build and maintain a professional, responsive relationship with key community partners. 
  • Ensure data collected and documentation of services is consistent with rules and regulations and requirements of program evaluation. 
  • Submit regular programmatic and fiscal reports to the Program Manager and to other identified partners requesting data. 
  • Actively engage with family and child serving systems, including attendance at community meetings, such as Family and Children First Council. 
  • Represent the OCTF at any required national and local trainings and meetings. 
  • Serve as point of contact for the county of service. 


  • Experience building relationships and communicating with diverse groups and individuals developing mutual understanding, respect and empowerment.
  • Experience with family-driven problem solving, solution-based outcomes.
  • Experience referring families to services (substance abuse, mental health, housing and childcare, etc.) within their local community and identifying, engaging and providing services to families with identified risks.
  • Preferred experience with data entry and/or data entry software; effective with computer software, proficient in Microsoft, experience with virtual platforms (i.e., Zoom, Microsoft Teams), able to travel and work remotely within Hamilton, Clermont and Brown counties. 
  • Organizational, Negotiation and Facilitation Skills.  
  • Adaptable

Minimum Qualifications:

  • Bachelor’s degree in social work/counseling, or related field; and/or licensed social worker preferred but not required.
  • Experience providing peer support and culturally responsive services to families or children, including prevention or treatment related to child abuse and neglect. 
  • Current training and/or credentials or will receive training and/or credentials upon hiring, for the following programs: Triple P Positive Parenting, evidence-based parenting programs, Motivational Interviewing, Strengthening Families Protective Factors Framework, Ohio’s Practice Profiles, Ohio’s Keeping Children Safe. 
  • Demonstrated experience working within community-based systems to remove barriers for families seeking services, and arrange interagency meetings designed to coordinate services and ensure effective collaboration. 
  • Preferred experience administering the universal screening tools.  
  • Experience ensuring data collection and documentation is consistent with rules and regulations as prescribed by both applicable state and federal laws and policies. 
  • Significant walking in a community setting and ability to stand during home visits required.
  • Reliable transportation and ability to drive long distances (up to one hour each way).
  • Valid state issued driver’s license and automobile insurance.

Working Conditions:

  • Complete home and community visits with the potential for inclement weather.
  • Position hours – workday is 7.5 hours typically between 8:30 a.m. – 4:30 p.m., Monday through Friday; however, schedule may vary to accommodate meeting with families in the community as needed. May include evening or weekends.
  • Significant walking in a community setting and standing during home visits; frequently climb and descend stairs; frequently enter and exit motor vehicle.
  • Ability to lift 20 pounds is required.

Salary starting low 40's plus competitive benefits package

Applicants should apply by Wednesday, April 5, 2023, via the link below:

UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion