Engagement & Operations Coordinator

The Engagement & Operations Coordinator is a vital member of our team, responsible for both high-level administrative support and the strategic coordination of our volunteer program. This role is ideal for someone who brings a strong foundation in office administration, a sharp eye for operational efficiency, and a passion for community engagement. The successful candidate will have the opportunity to contribute to process improvements, donor stewardship, and community relationship building—ensuring United Way of the Black Hills runs effectively and continues delivering high-impact services.

Key Responsibilities:

Administrative & Business Operations (60%)

• Manage daily office operations, calendars, and communication on behalf of the Executive Director.
• Support financial processes including contribution tracking, donor acknowledgments, and invoice preparation.
• Collaborate with the Financial Director and Database Manager to ensure timely and accurate data entry, reporting, and compliance.
• Oversee general organizational communications, including board and cabinet correspondence, meeting logistics, and scheduling.
• Monitor and contribute to social media platforms, supporting content scheduling and data analytics.
• Assist with event coordination, including venue management, vendor communication, and post-event reporting.

Volunteer Engagement & Program Coordination (40%)

• Develop and implement volunteer engagement strategies that align with organizational goals and community needs.
• Serve as the primary contact for all volunteer inquiries, onboarding, and relationship building.
• Maintain and optimize the volunteer database, generating reports and tracking outcomes.
• Plan and execute volunteer appreciation initiatives and retention campaigns.
• Evaluate and enhance the volunteer experience through surveys, feedback sessions, and process improvements.

Collaborate with local businesses and partners to increase group volunteer engagement and visibility.