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Emergency Food & Shelter Program Manager

Heart of Florida United Way
Orlando, FL

Relocation expenses:

Full time
3 - 5 years of experience
$41,000 to $50,000 per year

Published on 16 Mar 2023

Expires on 29 Dec 2022

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Emergency Food & Shelter Program Manager

Job Title                              Manager, Emergency Food & Shelter Program

Reporting To:                   Vice President, Strategic Impact

Department:                     Strategic Impact & Community Engagement

FLSA:                                   Exempt (18-month project)

Strategic Imperative:      Provide a rewarding and inspiring experience to every donor and volunteer with every interaction.

Core Values:                     Passion:                      Dive in – Create enthusiasm and inspire others.

                                             Authentic:                  Be Real – Keep it honest and set the example.

                                             Collaboration:          Live United – Work together and mobilize for change.

                                             Empowerment:        Own it – Be courageous and make it happen.


The Emergency Food and Shelter Program (EFSP) was created in 1983 to supplement and expand the work of local social service agencies, both nonprofit and governmental, to help people with economic emergencies (not disaster-related [i.e., fires of any kind, floods, tornadoes, etc.] emergencies). EFSP funds are Federal funds made available through the U.S. Department of Homeland Security’s Federal Emergency Management Agency. The EFSP funding is open to all organizations helping hungry and homeless people. EFSP funds must be used to supplement feeding, sheltering (including transitional sheltering), and rent/mortgage and utility assistance efforts.

Under the supervision of the Vice President of Strategic Impact, the EFSP Manager is responsible for managing all EFSP activities for the Orange, Osceola, and Seminole County jurisdictions, including facilitating local board meetings, funding applications, communications with recipient agencies, providing training on fund eligibility and proper documentation, and submitting all information and documentation to EFSP National. The Manager will work directly with community partners and Heart of Florida United Way’s (HFUW) Finance team to ensure that EFSP funding is processed accurately and complies with all program guidelines.


  • Manage the administration of EFSP, including the application process, funds tracking, payment verification and processing, entering data in the EFSP National website, and supporting EFSP Local Board meetings (scheduling meetings, sending calendar invitations, managing attendance, preparing materials, and developing meeting minutes).
  • Stay informed on all EFSP policies and procedures and updates from EFSP National, including program policies and procedures, addendums, changes in spending deadlines, etc.
  • Develop training on EFSP policies and procedures and provide the training to the Local Boards and EFSP recipient organizations.
  • Provide consultation and technical assistance to Local Boards and recipient organizations through the most appropriate method (i.e., telephone, email, mail).
  • Work closely with HFUW’s Finance team to ensure that all payment requests are accurate, all required documentation has been received, and transactions are processed promptly and correctly.
  • Monitor EFSP recipient organizations, to include scheduling and facilitating in-person and/or desk monitoring. 
  • Communicate with vendors and clients as needed to process EFSP and other applications for assistance.
  • Complete required documentation to issue payment to vendors directly. 
  • Provide direct case management services as needed, including screening referrals for clients needing one-time assistance, assessing clients for eligible services, and developing and implementing training, activities, and other related services for clients as required.   
  • Maintain accurate and timely records through detailed case noting of assessments, contacts, and progress using required case management forms and electronic records.
  • Assist with data collection and creating reports for internal and external stakeholders. 
  • Complete referrals for services in the community and coordinates access to those services. 
  • Contribute to the overall organizational success by performing other duties and responsibilities as assigned. 


  • Mission Focused: Create real social change that leads to better lives and healthier communities.
  • Relationship-Oriented: Cultivate and manage relationships toward a common goal.
  • Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network. 


  • Associate’s degree or equivalent preferred.  Equivalent combination of education and experience may be considered in lieu of degree.
  • Program/project management experience required.
  • Case management experience preferred; prior experience with social services preferred. 
  • Multilingual preferred (Spanish and/ or Creole proficient).
  • Excellence in communication, including written and verbal required.
  • Work requires excellent reading, writing, and proofreading skills.  Must be able to edit, complete, and assemble reports.
  • Must be able to prioritize a heavy workload in a fast-paced environment.
  • Must be able to maintain confidentiality.
  • Strong existing computer skills with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint, as well as general Internet and electronic communications.


Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.  Demands also involve protracted concentration.  Reliable transportation and valid driver’s license required as this position will travel throughout the Central Florida area. Job involves frequent and routinely intense public contact.