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El Paso United Family Resiliency Center Navigator

El Paso, TX

Relocation expenses: Not paid

Full time
5 - 10 years of experience
Bachelor's Degree

Published on 15 Dec 2022

Expires on 31 Dec 2022

El Paso United Family Resiliency Center Navigator


United Way of El Paso County is committed to improving the lives and futures of all people in the community.  We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability.  In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability.  We commit to building bridges across cultural, racial, religious, and economic boundaries.


Family Resiliency Navigators through personalized case management connect individuals and families to programs and services that address their specific healing needs. Navigators also develop and host a variety of events that allow for a shared healing process.

Case Management

  • Provide holistic and comprehensive assessment, case management to clients including but not limited to intake assessment and ongoing problem solving.
  • Provide a warm hand-off for community members when making referrals to other agencies or partner programs. Follow up with agencies and clients, as appropriate.
  • Update a directory of resources and points of contact as necessary to provide accurate information to community members seeking support.
  • Maintain accurate records of clients seeking care and obstacles faced to continually provide feedback to the Interim Director on the need for emerging programs and resources.
  • Document all referrals and partnerships to facilitate necessary follow-through and information-sharing.

Outreach and Programming

  • Provide resources in community settings easily accessible to the public, taking into account barriers in transportation, hours of service, and language, among others.
  • Provide a welcoming and safe environment for community members to feel comfortable seeking care.
  • Plan and facilitate community and group events in partnership with local stakeholders including school districts, youth programs, City, County, and mental health institutions.
  • Represent UWEPC as the face of community recovery efforts related to the shooting incident on August 3, 2019.
  • Represent UWEPC at any state, regional, and national conferences, forums, or meetings, as appropriate.
  • Collect, track, and report data related to the usage of the FRC services provided. Provide recurring updates and progress reports to UWEPC and partners on the services offered by the Center as well as the use by community members.
  • Collect, track, and report expenses incurred by the Center in an effort to provide services to the community, to include donations, grants, and in-kind resources.

Community Partnerships

  • Maintain working knowledge of the status of programs, engagement, and initiatives to fully participate and provide status updates, when necessary.
  • Seek and maintain strong community partnerships with local service providers and potential supporters.
  • Cultivate a strong collaborative of response and engagement in the El Paso United Family Resiliency Center by convening partners to assess community needs and strategically execute programs in collaboration with partners.
  • Participate in recurring program and strategic meetings to assist in shaping the vision of UWEPC Community Impact products and partnerships in relation to the El Paso United Family Resiliency Center.
  • Advocate for UWEPC Community Impact products with community partners and stakeholders. Research new programs and services that may be relevant to the mission and values of UWEPC.
  • Develop and cultivate successful strategic business/personal relationships.
  • Facilitate relationships with potential sub-contractors for direct services to clients including reporting, and information sharing.


Bachelor’s degree in subjects related to health and human services, counseling, or social work plus three years of work experience and/or an equivalent combination of education and experience related to the duties of the position. 

Knowledge of the non-profit sector is essential.  Skills in grant management, program management, case management and/or volunteer engagement are desired.

Analytical and decision-making skills and an ability to anticipate and develop appropriate recommendations consistent with the desired work environment.  Leadership, strategic vision and big picture perspective.

Verbal and written communication skills and an ability to create the internal communication systems needed to engage and build staff ownership of the organization’s goals and objectives at all levels of the organization. Business perceptive and creative, innovative, critical, and forward-thinking skills.

Ability to assume a leadership role while establishing effective working relationships with a broad cross-section of staff and volunteers in a culturally sensitive and respectful manner.

Previous volunteer and/or work experience in both the for-profit and non-profit sectors is desirable.


Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.

The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds.

The employee may occasionally travel using personal vehicle and/or work outside normal office environment. Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle.

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.