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Family Resiliency Center Director

El Paso, TX

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 15 May 2020

Expires on 15 May 2020

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Family Resiliency Center Director


The United Way of El Paso County is an independent, locally governed and community-supported nonprofit agency that is focused on identifying and making a measurable change in four areas:  Education, Basic Needs, Health and Financial Stability through funding, advocacy, creating collaborative partnerships, and developing volunteer resources. The organization, which has been in El Paso for more than 95 years, focuses on creating long-term, lasting change to make El Paso a better community for everyone. United Way also serves as the manager/fiscal agent for the city, county and state employee campaigns.


Unite and mobilize the El Paso community around focused effort that:

  • connects our most vulnerable to basic needs,
  • closes educational achievement gaps,
  • promotes lifelong financial stability for all El Pasoans,
  • and connects people with opportunities to give, advocate, and volunteer.

Vision Statement   

El Paso County is the premier multi-cultural community in which to raise a family.


The Director supports the mission of El Paso United Family Resiliency Center by leading the strategic mission and vision of the initiative including management and guidance of staff, operations, partnerships, programming and outreach.


Direction of Center

  • Provide leadership, guidance and oversight of all program-related activities including advocacy, contracting, partnerships, navigation support, and outreach to survivors of mass violence/crimes who are victims, family members, responders, witnesses, volunteers, and the affected community at large.
  • Serve as the main point of contact for United Way of El Paso County (UWEPC) administrative office for all activities and communication related to the El Paso United Family Resiliency Center.
  • Represent UWEPC as the face of community recovery efforts related to the shooting incident on August 3rd, 2019.
  • Represent UWEPC at any state, regional, and national conferences, forums, or meetings, as appropriate.
  • Collect, track, and report data related to usage of the Center and services provided. Provide recurring updates and progress reports to UWEPC and partners on the services offered by the Center as well as the use by community members.
  • Collect, track, and report expenses incurred by the Center in an effort to provide services to the community, to include donations, grants, and in-kind resources.
  • In coordination with UWEPC leadership, create and steer operations of the El Paso United Family Resiliency Center with the use of strategic partnerships and outreach.
  • Serve as staff liaison to the FRC Advisory Committee, scheduling and facilitating bi-monthly meetings with advisory committee members and representatives including correspondence through email, phone, and other means to foster relationships.

Staff Leadership and Management

  • Recruit, supervise, and manage qualified and dedicated staff at the El Paso United Family Resiliency Center, including external positions hosted at partner sites:
    • Community Resource Specialist
    • Resiliency Navigators
    • Outreach Coordinator
    • Community Communications Coordinator
    • Grant Administrator
  • Plan and coordinate ongoing professional development and appropriate skills training for staff on topics pertinent to the needs of the Center. 
  • Lead and guide the FRC team in strategically developing programs and services related to community healing.
  • Supervise and manage FRC staff caseloads and performance plans.
  • Provide strategic focus for the employee team, including encouraging collaboration between initiatives and partners.

Community Partnerships

  • Maintain in-depth knowledge of the status of programs, engagement, and initiatives of the FRC to fully participate and provide status updates, when necessary.
  • Maintain working knowledge of all UWEPC programs, engagement and initiatives to serve as a strong representative and advocate for the organization.
  • Seek and maintain strong community partnerships with local service providers and potential supporters.
  • Cultivate a strong collaborative of response and engagement in the El Paso United Family Resiliency Center by convening partners to assess community needs and strategically execute programs in collaboration with partners.
  • Participate in recurring program and strategic meetings to assist in shaping the vision of UWEPC Community Impact products and partnerships in relation to the El Paso United Family Resiliency Center.
  • Advocate for UWEPC Community Impact products with community partners and stakeholders. Research new programs and services that may be relevant to the mission and values of UWEPC.
  • Develop and cultivate successful business/personal relationships with key employees and CEO, including elected officials and key County and City staff.
  • Facilitate relationships with sub-contractors and navigator host sites for direct services and programming to clients including MOUs, reporting, and information-sharing.

Download position description for complete details.


Bachelor’s degree in subjects related to health and human services, non-profit or organizational management, public relations, communications, marketing, or social services, plus five years of work experience and/or an equivalent combination of education and experience related to the duties of the position.  At least three years of supervisory experience. 

Knowledge of the non-profit sector is essential.  Skills in grant-writing, grant management, personnel management, program management, and/or volunteer engagement are desired.

Valid driver’s license, insurance and vehicle required.


Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.