United Way of the National Capital Area (NCA):
United Way of the National Capital Area fights for the health, education, and financial stability of every person in every community. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in the National Capital Area.
The eBusiness Manager will, independently and through vendors, configure software systems to provide customized mass-email, web, and mobile giving platforms to workplace donors. The eBusiness Manager is responsible for the workflow and support of eCampaigns in the United Way of the National Capital Area footprint. The eBusiness Manager will provide oversight of the eCampaigns calendar to ensure timely implementation and follow-up of online giving platforms to workplaces. The eBusiness Manager will work closely with the Corporate Engagement team to provide technical sales support, coordinate logistics, and ensure implementation of eCampaigns on schedule.
Duties and Responsibilities:
Manage eCampaign activities including, but not limited to: prospect development (demoing), capacity planning, and site implementation communications, testing and soliciting customer feedback annually.
Coordinates collection of employee data from e-pledge accounts and uploads data into online systems.
Serves as first point of contact for questions regarding e-pledge system from end users, campaign managers and United Way staff.
Become ePledge eWay, and Salesforce Philanthropy Cloud proficient.
Perform analysis of eCampaign accounts, developing campaign plans and timelines
Maintain accurate records of eCampaign related activities
Provide regular updates and change notices to campaign accountability team.
Conduct United Way and eCampaign presentations and training sessions for internal and external customers.
Completes all other assigned tasks in a timely manner.
Generates reports periodically to identify duplicate accounts to be purged and/or merge and proceeds accordingly.
Work with vendor(s) as needed to ensure timely delivery.
Education, Knowledge, Skills and Abilities:
Bachelor’s Degree required.
Minimum of two (2) year work experience, in a technical sales support role preferred. Successful account or project management experiences a plus.
Previous experience with Andar, eCommunity platform or eWay preferred.
Demonstrated computer skills with advanced skills in Microsoft Excel and other Microsoft Office Suites required.
Experience with HTML, Cascading Style Sheets (CSS) required.
Must be detail oriented.
Ability to work independently as well as being a committed team player.
Strong written and oral communication skills.
Ability to work with diverse populations.
Possess excellent interpersonal and customer service skills.
Excellent organizational, planning and time management skills.
Flexible, self-motivated, possess a pleasant, helpful personality and must enjoy dealing with people
Ability to multi-task, perform multi-faceted projects in addition to normal activities.
Ability to exercise discretion, confidentiality and independent judgment.
Prior fundraising and/or non-profit experience a plus, but not required.
Evenings and weekend work may be required.
Other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position and achieve high performance:
- Mission focused – the ability to create real social change that leads to better lives and healthier communities.
- Relationship oriented –an understanding that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator – understands the role and contribution of all sectors of the community and can mobilize resources through meaningful engagement.
- Results driven – dedicated to shared and measurable goals for the common good, creating, resourcing, scaling and leveraging strategies and innovations.
- Brand steward – a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
Interested candidates should send a cover letter and resume directly to Human Resources via www.unitedwaynca/careers.org. Please indicate the job title for which you are applying and your salary requirements. Successful candidates must pass criminal background and reference checks.
United Way of the National Capital Area
1577 Spring Hill Road, Vienna, VA 22182