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East Tennessee Collaborative (ETC) Director

Knoxville, TN

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
$81,000 to $90,000 per year

Published on 13 Aug 2022

Expires on 13 Aug 2022

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East Tennessee Collaborative (ETC) Director

Are you looking to make meaningful contributions to your community? Then we’re looking for you!

Your life experience, knowledge, skills, and education can make fundamental differences in the communities in and around Greater Knoxville! Today, United Way of Greater Knoxville is working to bring people together to create lasting change that will improve lives in our community. We are a citizen’s action organization focused on improving community conditions. We are local, and we invest donated money in programs focused on health, education, and financial stability. You are an essential part of making our mission a reality!

Our East Tennessee Collaborative (ETC), whose partners share a vision of disrupting inefficient silos of programs and services and guiding low-income families to sustainable, thriving lives of self-sufficiency and financial stability. Here at the United Way of Greater Knoxville, we will serve as the backbone organization along with 8 core partners of this innovative, ambitious Opportunity Pilot with a geographic focus on the East Tennessee Knoxville Metropolitan Area including Knox, Anderson, Blount, Claiborne, Grainger, Jefferson, Sevier, and Union counties.

ETC’s goals are to (1) Assist 540 families, or 600 adults and 1,000 children, in staying together and achieving self-sufficiency over the 3-year grant period and (2) Establish a new ETN care coordination system to disrupt the traditional ways low-income families receive services so that, over time, families decrease their public dependency. The successes and lessons learned from this innovative Opportunity Pilot will translate into a robust model that can transform families and communities across TN.

So, what’s a day in the life of the ETC Director?

You will manage the day-to-day and overall program activities to ensure the effective, data-driven implementation results in families working toward self-sustainability, including basic needs, health & wellness, and financial and educational goals. Leading and supporting the ETC Advisory Council, mentoring Mobility Leads, and all the project partners, you are responsible for ensuring the Collaborative has the knowledge and the resources needed to achieve its goals.  

Working in partnership to develop a relational, family-focused strategy will help families improve self-sufficiency, increase children staying with their families, and reduce their dependency on public assistance benefits.

What kind of experience will help you succeed in this role?

Your previous experience in supervising teams will assist you in managing both the Mobility Mentor Leads and the Grant Administrator, ensuring fidelity to the ETC contracted services, models of care, and compliance with regulations and requirements.

Your skills in developing core and strategic partnerships will assist you in helping families have easily accessible services in social determinants of health domains required by participating families to improve overall self-sufficiency.

The ability to collect and analyze data, determine trends, and effectively communicate what the data represents is crucial. You must be able to present to various audiences in a meaningful manner that each group is comfortable with.

Previous experience with social services and knowledge of effective methods to serve vulnerable families and communities using a whole family and family-led approach will serve you well.

Additionally, skills with diverse groups and populations, knowledge of family engagement, financial literacy, public assistance, and navigating resources will set you up for success.

Personal qualities we seek: 

The focus of this job is on achieving results that are aligned with the larger picture of the organization and its strategic goals. The initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job.

Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response.

Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others are essential.

A leadership style that is firm and goal-oriented and yet motivates, trains, and enthusiastically engages others is essential. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised, and persuasive communication style.

Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical.

The scope of the job may require the effective delegation to proven people. Especially routine and repetitive details should be delegated but with responsibility for follow-up and accountability for timely results.

While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a total commitment to the success of the business, and high standards of achievement are expected in this position.

The emphasis is on results and effective systems that achieve results through and with people, rather than on implementation details. The job environment is flexible, constantly changing, and provides growth opportunities, recognition, and reward for achieving business results.

We feel this position requires these basics:

  • Bachelor’s degree or equivalent in Social Work, Psychology, or a related field. Lived experience relevant to this role will also be considered and can supplement in place of an educational experience.
  • At least four years of experience in program administration and management, social work, or counseling.
  • Proficiency in Microsoft Office products

Other things to know (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

  • This position may require the ability to travel within the city of Knoxville and surrounding E TN counties, states, etc. as needed.
  • You may regularly be required to sit, stand, walk, use hands (to handle, feel, reach), talk, and listen
  • This position is generally located in an office environment and may have the option for a hybrid work schedule.
  • Must be available to work a flexible schedule to accommodate participant, staff, and partner schedules.

United Way of Greater Knoxville Diversity, Equity & Inclusion Statement

We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you who you are.
We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for every person's health, education, and financial stability in every community.
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.
We strive to include diversity, equity, and inclusion practices at the center of our daily work.
We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity, and inclusion for every person in every community.

EOE/M/F/D/V/SO. We are a Drug-free Workplace.

If you are ready for the challenge, please forward your resume and salary requirement to: