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Donor Services Specialist (Accounts Receivable)

Knoxville, TN

Relocation expenses: Not paid

Full time
3 - 5 years of experience
High School Diploma
Bachelor's Degree
$41,000 to $50,000 per year

Published on 13 Jun 2022

Expires on 13 Jun 2022

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Donor Services Specialist (Accounts Receivable)

Are you looking to make meaningful contributions to your community using your skills in accounting?

Then we’re looking for you!

Your life experience, knowledge, skills, and education can make fundamental differences in the communities in and around Greater Knoxville! Today, United Way of Greater Knoxville is working to bring people together to create lasting change that will improve lives in our community. We are a citizen’s action organization focused on improving community conditions. We are local, and we invest donated money in programs focused on health, education, and financial stability. You are an essential part of making our mission a reality!

The Donor Services Specialist is a critical member of our Finance and Donor Experience team, collaborating with staff in both departments. This role blends the duties of Accounts Receivable and Collections with Pledge Processing and Payment Application of donor gifts.

So, what’s a day in the life of the Donor Services Specialist?

With your excellent customer service skills, you will work with the team to ensure the accurate processing of pledge and donor information.

Your attention to detail and dedicated work ethic assists you in preparing and processing bank deposits, donor billing, and credit card processing. You can also prepare invoices, monthly reminder statements, and receipts to keep our donors informed and on track.

Your love of researching issues and cleaning up data allows you to maintain our CRM/donor database.

Working with the team, you develop collaborative relationships internally and externally to communicate and resolve issues related to assigned accounts.

Your experience allows you to deliver reliable and accurate managerial and financial reporting to the leadership teams.

Experience and professionalism give you the knowledge, skills, and ability to deal with confidential data.

What kind of experience will help you succeed in this role?

  • We recognize both life and educational experiences. Three plus years of experience in Accounting, Accounts Receivable, or Collections.
  • Proficiency in Microsoft Office Suite and accounting software is strongly preferred.

We prefer this position to have these basics:

  • Three plus years of nonprofit experience
  • Experience with Andar or other donor management software
  • Experience with Salesforce products
  • Experience working with a United Way

Other things to know (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

  • You may regularly be required to sit, stand, walk, use hands (to handle, feel, reach), talk, and listen. This job’s specific vision abilities include close and distance vision, with or without correction.
  • This position is generally located in an office environment and may have the option of a hybrid work schedule. Fast-paced, evolving, and dynamic environment.
  • May require the ability to travel locally in a limited capacity

United Way of Greater Knoxville Diversity, Equity & Inclusion Statement

We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for every person's health, education, and financial stability in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity, and inclusion for every person in every community.

EOE/M/F/D/V/SO. We are a Drug-free Workplace.

If you are ready for the challenge, please forward your resume and salary requirement to: