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Director, U.S. Network Business Process

Alexandria, VA

Relocation expenses: Not paid

Full time
5 - 10 years of experience
Bachelor's Degree

Published on 11 Sep 2020

Expires on 12 Oct 2020

Director, U.S. Network Business Process


Please Note: Thank you for your application and interest in United Way Worldwide. These uncertain times have disrupted our workflows and extended many application review timelines. Our promise to you, the candidate, is that we will contact you once there is an update on the position/s for which you applied. Thank you for your patience.

The Director, U.S. Network Business Process is responsible for alignment and documentation of shared business processes across United Way Worldwide and the 1,800 Local United Ways in the U.S. Network. The role focuses on identifying and prioritizing the business processes that can be optimized through standardization across the Network for increased operating efficiency and improved customer/donor experience. The role will provide day-to-day leadership, program management, partnership development, and operational oversight. The role also oversees project design, process, outcomes, milestones, and progress, and reporting, as well as flow of funding to departments/stakeholders (internal and external) involved in the project. Organizes project components, such as coordination of staff and coaching resources, coordination of deployment of resources, development of communications and related materials, adoption planning, stakeholder education, research coordination, and other applicable tasks. Responsible for reporting on all aspects of the project to grantors, leadership, and stakeholders.


An individual must be able to perform each essential duty listed below at a satisfactory level:

  • Understand the inner workings of multiple segments of Local United Way operating models and align business process alignment opportunities across functions and markets.
  • Prioritize the business process optimization opportunities that will result in operational efficiency and improved donor/customer experience.
  • Documentation: maintaining clear accessible business process documentation including practices and policies.
  • Training: work with learning resources to ensure appropriate training is available on all shared business processes and any additional materials and information necessary to aid the local markets effectively adopting new process.
  • Collaborate with product owners to ensure business process integration is aligned with product and platform development roadmaps.
  • Stakeholder engagement for continual feedback, testing and validation. Must be able to engage and motivate teams while negotiate solutions for mutual benefit and coordinate efforts across multiple departments.
  • Communicate with process users on ongoing basis to identify issues, risks and opportunities with current process.
  • Assist in the attainment of process adoption during the initial post-launch period through the development and implementation of new process.
  • Partner with the Network to identify and resolve issues, in a timely and transparent manner.
  • Deliver consistently with high quality as defined by the consumer.
  • Apply core principles of Change Management to ensure high focus on culture and adoption.
  • Other duties as assigned.


Minimum requirements include:

  • Experience in the United Way Network (UWW or Local) or similar federated organization (nonprofit is a plus)
  • Experience with designing, implementing, or documenting business process
  • Demonstrated bias for action, taking initiative while working collaboratively in an entrepreneurial spirit
  • Excellent communication skills are important–both written and verbal
  • Conversant in core elements of change management and project management
  • Experience designing solutions for complex business problems
  • Track record of delivering successful projects in large distributed network

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.


United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail or call 703-683-7860 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.


We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.


Thank you for your interest in employment with United Way Worldwide. You will be contacted if your qualifications are a good match and you are selected for an interview.