United Way Jobs
Director, People Operations

Director, People Operations

locationKansas City, MO, USA
PublishedPublished: Published 3 weeks ago
Human Resources / HR
Full time


Mission: To improve lives by mobilizing the caring power of Greater Kansas City

We’re more than fundraisers. We’re the game changers and way-makers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting.

We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment. We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!

Position Summary

As the Director, People Operations, you will serve as a strategic leader responsible for helping support all aspects of human resources management across UWGKC. Reporting directly to the Vice President, People and Operations, your expertise in human resources management will be instrumental in building a thriving, diverse and agile United Way by developing and executing HR strategies and initiatives that attract, retain, and develop top talent while promoting a culture of collaboration, empowerment, and continuous improvement.


Position Duties & Responsibilities

HR Strategy and Planning

  • Help develop and execute HR strategies that support UWGKC’s short and long-term goals.
  • Collaborate with Vice President, People and Operations to align HR objectives with overall business objectives.
  • Evolve and implement HR policies and procedures that promote fairness, transparency, and employee satisfaction.

Talent Acquisition and Onboarding:

  • Oversee and assist in the talent acquisition process, ensuring the recruitment of top-tier candidates across all departments, including job postings, resume screening, interviewing, and selection.
  • Develop innovative sourcing methods and build a strong talent pipeline.
  • Implement effective onboarding programs to welcome and integrate new employees successfully.

Employee Development and Engagement:

  • Foster a culture of continuous learning, growth, and career development.
  • Identify training needs within the organization and coordinate training programs to address skill gaps and enhance employee development.
  • Track training participation and evaluate the effectiveness of training initiatives.
  • Administer annual employee engagement survey and develop initiatives to enhance job satisfaction and retention.

Performance Development and Training:

  • Implement and iterate on performance development system to provide ongoing feedback and opportunities to learn and grow.
  • Provide guidance and support to managers in conducting ongoing performance conversations and setting performance goals.
  • Monitor performance metrics and identify areas for improvement or development.
  • Address performance-related issues and facilitate appropriate action plans.

Internal Communication & Monthly All Staff Meetings

  • Develop and implement effective internal communication strategies that align with organizational goals and culture, fostering employee engagement and alignment.
  • Create and disseminate weekly staff newsletter communication.
  • Manage and maintain internal Microsoft Teams channels, ensuring consistent and timely dissemination of information while leveraging appropriate channels for different types of messages.
  • Coordinate all aspects of monthly staff meetings, including scheduling, agenda creation and technology setup.

Compensation, Payroll and Benefits Administration:

  • Liaise with third party HR vendor to manage benefits, HRIS configuration, data entry, maintenance, and ensure accurate and up-to-date employee records.
  • Assist with the design and administration of competitive compensation and benefits packages.
  • Collect, verify, and process employee timekeeping data accurately and efficiently to ensure timely and accurate payroll runs.
  • Stay updated on industry trends and conduct regular benchmarking to ensure competitiveness.
  • Ensure compliance with relevant compensation laws and regulations.

Employee Relations and Legal Compliance:

  • Serve as a trusted and impartial point of contact for employee inquiries and concerns, providing guidance and support as needed.
  • Conduct investigations into employee complaints or grievances, maintaining confidentiality and impartiality.
  • Ensure compliance with labor laws, regulations, and company policies.
  • Collaborate with legal counsel when necessary to mitigate legal risks.

Diversity, Equity, and Inclusion (DEI):

  • Champion DEI initiatives and foster an inclusive and diverse work environment by collaborating with our internal DEI Committee to achieve annual goals and priorities.
  • Develop strategies to attract, retain, and advance a diverse workforce.

HR Metrics and Analytics:

  • Implement HR analytics to measure the effectiveness of HR programs and initiatives.
  • Utilize data-driven insights to make informed decisions and drive improvements.



Bachelor's degree in Human Resources, Business Administration, or a related field

Experience (8+ years) in progressively responsible HR/operations leadership roles.

Knowledge of HR best practices, labor laws, and regulations.

Strong business acumen and the ability to align HR strategies with business objectives.

Excellent communication, interpersonal, and conflict resolution skills.

Experience in talent acquisition, employee development, and performance development.

Experience implementing successful DEI initiatives and positively enhancing organizational culture.

Experience in a non-profit setting is a plus.

As the Director, People Operations, you will have the opportunity to be a culture leader and drive positive change within our organization. If you are a strategic thinker and people-oriented, we invite you to apply and be a part of our dynamic team.

United Way of Kansas City offers a competitive benefits package including full health and dental coverage; 12 weeks paid parental/medical leave; unlimited paid time off; 403B with company match; flexible office culture; employee development opportunities and a hybrid work environment.

Fields of study

  • Human resources / Organisation

Required degree level

  • Bachelor

Skills and Competencies

  • Organizational Leadership
  • Develops Talent