Job Title: Director of Operations
Reports to: President and CEO
Supervises: Finance Manager and Operations Assistant
Status: Exempt, full-time
Location: Dane County, Wisconsin or willing to drive to Madison 2-3 days per week. Hybrid work schedule available
United Way of Wisconsin is seeking an organized, dependable, and mission-focused Director of Operations to join our growing team. The Director of Operations will support our organization in the day-to-day operations needed to achieve our mission to support and enrich a strong statewide system that maximizes the capacity of United Ways to address human needs, improve lives and create lasting positive change across Wisconsin. The Director of Operations will be responsible for administrative systems, technology, and finances to help us continue our growth. As an ideal candidate, you have proven senior management experience. Your organizational, communication, and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You will collaborate closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success at United Way of Wisconsin.
Under limited supervision, oversees financial functions, including financial reporting, audits, investments, cash flow, budgets, and fiscal reporting for entities managed by United Way of Wisconsin. Manages administrative functions including employee recruitment, payroll, and benefits. Manages sensitive information and participates in confidential conversations.
ABOUT UNITED WAY OF WISCONSIN
Vision: United Ways leverage the power of the network to deepen local, regional, and statewide relationships that generate more resources to fight for the health, education, and financial stability of all people in all communities.
Statewide Association: United Way of Wisconsin (UWWi) is the statewide organization providing member support services to the local and independent United Ways in Wisconsin. Through UWWi member support services, local United Ways in Wisconsin have capacity to build stronger communities individually and collectively.
Additional Managed Organizations:
211 Wisconsin the statewide coordinating entity partnering with nine information and referral contact centers, numerous state agencies and responsible to a board of directors.
Additional Fiscal Stewardship:
United Way of Wisconsin provides in-kind financial services to Wisconsin Voluntary Organizations Active in Disaster
ESSENTIAL DUTIES AND RESPONSIBILTIES:
The duties listed below are intended to be illustrative of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Finance and Accounting
- Provide leadership across UWWi finance areas and engage with internal staff and external network partners demonstrating an approach that is initiative-taking and collaborative.
- Work with project managers in the development of financial and budgetary plans.
- Responsible for overseeing the preparation of monthly financial statements and providing analysis of financial results with accuracy, timeliness, and transparency.
- Oversees general ledger, revenue and billing, accounts payable and payroll functions for all managed entities.
- Responsible for developing and maintaining effective policies and procedures that reflect well-balanced internal controls.
- Oversees the annual independent conducted by External Auditors.
- Oversees and develops monthly, quarterly, and annual funder reports as required to maintain good standing.
- Supports the President and CEO in working with the Finance Committees of Boards.
- Keeps President and CEO well-informed of financial operations and recommends resolution of any financial related issues.
Compliance and Contract Administration
- Prepares required government reports and filings; ensures accountability with regulatory federal and state requirements.
- Ensures adequate levels of insurance (i.e., General Liability, Directors & Officers).
- Oversees the preparation of the annual 990 tax return and related state returns.
- Manage vendor relationships and contracts, including negotiating annual contract renewals and researching potential new vendors.
- Oversee and implement effective and efficient recruitment. Organizes recruiting process and coordinates with appropriate staff teams.
- Oversee human resource functions including benefits selection and administration, background checks and annual reporting.
General and Office Operations
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
- After fully understanding current operational processes and performance, recommend solutions for improvement when necessary.
- Develop a high-performing operations team.
- Provide internal customer service by supporting staff needs around systems, technology, and facilities.
- Oversee major operational projects as assigned, such as software transitions or hardware purchases.
- Leads market research to establish pay guidelines and pay bands that help recruit and retain superior staff; leads participation in periodic salary surveys
- Continuous review of all Human Resources policies and keeps management informed on new developments; leads compliance with governmental and labor laws.
- Oversees facility management, equipment maintenance and compilation of required documentation.
- Provide training opportunities and documentation for staff to best use organizational tools.
Minimum requirements include:
- Bachelor’s degree in accounting, finance, or nonprofit management.
- 10 years of expert-level experience in a similar role.
- Five years of previous experience managing government contracts.
- Five years of previous people management experience.
- Five to 10 years of experience in a leadership role.
- Excellent project management skills.
- Excellent verbal and written communication skills.
- Ability to effectively communicate financial data and procedures to varying audiences.
- Strong organizational and project management skills
- Ability to interact with all levels of staff.
- Excellent presentation skills.
- Multiple operational functions and principles, including finance, customer service, production, and employee management
- Laws and regulations relating to non-profit organizations; 501c3 rules and compliance
- Plan and manage operational process for maximum efficiency and productivity
- Streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Operate a computer and other standard office equipment using current UWWi platforms including QuickBooks, Microsoft 365, and Monday.com.
- Organize, set priorities, take initiative, and exercise sound judgment within areas of responsibility
- Perform duties that require high attention to detail and application of rules and specific procedural requirements
- Interpret, apply, and reach sound decisions in accordance with rules, regulations, and procedures
- Communicate clearly and effectively, orally and in writing
- Understand and follow written and oral instructions
- Maintain confidentiality of organization documents and records
- Establish and maintain effective working relationships with UWWi staff, members and others encountered in the course of work
Interviews are planned for the first week of September.