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Director of Evaluation, Learning & Community Investments

North Charleston, SC

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
Master's Degree

Published on 22 Jun 2022

Expires on

Director of Evaluation, Learning & Community Investments


Review our Community Investments via our tableau dashboard, here 

View our impact report here


Director of Evaluation, Learning & Community Investment

Reports To (Title):
VP of Community Impact  

Job Type:


FLSA Classification:

Date Last Reviewed:
September 23, 2021


The Director of Evaluation, Learning and Community Investments leads the organization in Monitoring, Evaluation, Accountability, and Learning (MEAL) efforts for TUW Community Networks, partnerships, initiatives, and funding as a strategic thought leader. He/she also and assists in managing Community Investment grants and informing and supporting the entire investment process through ongoing quality improvement and learning. Under the general direction of the vice president of community impact, and in coordination with the Impact Area Leads, the director of evaluation, learning and community investments is responsible for the design of MEAL strategy and methods, management of implementation, and dissemination and use of trends and lessons learned to guide organizational and program improvements. A key function is to engage staff, Network partners and grantees in continuous quality improvement such that findings from MEAL activities are incorporated in ongoing program implementation, inform future strategic direction, and enhance TUW’s role as a catalyst and advocate for Tri-county residents.


Essential Function 1:
Leading Internal and External Evaluation and Learning

  • Assess needs and develop multi-pronged strategies that support learning and evaluation needs internally and externally
  • Provide consultative feedback and develop evaluation and training plans for new and existing projects, managing implementation from start to finish, including post reporting feedback and quality improvements
  • Develops a topical evaluation and learning calendar, supported by monthly learning activities for various based on Impact Area foci and evaluation areas of interests
  • Synthesize data and knowledge from multiple sources, including 211, coherently to inform Impact Area work efforts, stakeholders, and initiatives.
  • Conduct research and organize information and select, conduct, and interpret the results of statistical analyses for reporting, publications and use internally and externally.
  • Uses Tableau or other tools/platforms to create and maintain dashboards with visually compelling infographics
  • Develop and manage contracts, informed consent, data sharing agreements, and data management systems.

Essential Function 2:
Impact Area Support

  • Work directly with Public Policy and Impact Area Advocacy Support Manager on research initiatives and help to communicate evaluation, learning and data trends internally and externally.
  • Execute and provide technical, training, and consultative support to Impact Area Leads on assessment and evaluation on projects.
  • Attend all impact area core/guiding team meetings and workgroup meetings to actively track and ‘mine’ quantitative and qualitative data that can be used for advancement, marketing, and dashboard creation/population on various platforms.

Essential Function 3:
TUW Community Investment Grant Processes: Reporting, Relationship Management & Grant Report Monitoring

  • Works collaboratively with the Community Impact Committee, VP of CI and Impact Area Leads to develop the Community Investments strategy. 
  • Develop applications, scoring rubrics and tracking systems that support grantmaking processes. 
  • Conducts grantee site visits independently and in partnership with Impact Area Leads, providing consultative and technical support.
  • Reviews grant reports and compares to projected deliverables; communicates deficiencies in progress reports to grantees and collects required information



  • Design and conduct quantitative, qualitative, and mixed-methods data collection and analysis
  • Proficiently uses, develops, modifies, and improves upon methodologies and tools, including those tools offered by Social Solutions as well as other available tools, in the context of TUW partner reporting, monitoring and evaluation.
  • Provides training and technical support to staff and partners on system use, report generation and all other functions.
  • Maintains data fidelity through single-point data entry and quality checks.
  • Convenes, leads, and participates in focus or similar groups and conducts post evaluative efforts. 




  • Master’s preferred with 5 years’ experience
  • PhD preferred
  • A minimum of five years’ experience in evaluating social science programs in a public or private agency (experience monitoring and evaluating Education, Financial Stability and/or Health programs is preferred)
  • A minimum of three years’ experience managing staff team relationships and/or consultants.



  • Results-based accountability and other evidence-based methods of methods for learning, planning, and applying to actionable efforts.
  • Community-based program development including collective impact.
    Participatory, Collaborative, Empowerment, and/or Developmental approaches to research, program monitoring, and evaluation.
  • Techniques of negotiating, contracting, administration, monitoring, evaluation, budgetary analysis, and resource allocation.
  • Degree in one or more relevant fields, such as Public Policy, Health, Education, Economics, Social/Human Services.
  • Experience with human services/social services programs or organizations.
  • Non-Profit experience preferred.



  • Ability to evaluate programs and systems that involve multiple stakeholders, with a particular emphasis on equity, inclusion, and underserved populations.
  • Effectively manage relationships and priorities of a team of Community Impact-area staff and external consultants on multiple, simultaneous projects to produce timely, high-quality reports, dashboards and data that can be used to inform Community-impact and donor-directed strategy, decision making, funding and/or pivots.
  • Analyze complex social issues and develop actionable advocacy and strategic, community-level priorities.
  • Work with diverse populations and professional levels from various ethnic/cultural groups and apply principals for advancing equitable data practices
  • Excellent communication, orally and in writing, to provide trainings and present reports and recommendations to staff, individuals
  • Demonstrated experience and drive to problem-solve and tackle new challenges daily.
  • Highly analytical with extreme attention to detail.
  • Solid troubleshooting skills and the ability to work independently.
  • Demonstrated ability and desire to learn constantly, quickly, independently and share learning.
  • Excellent verbal and written communication skills.
  • Comfort and confidence with computer software/technology and ability to pass certifications.
  • Highly proficient in PowerPoint, Microsoft Excel, and Access.
  • Experience in Results Based Accountability processes and discipline.
  • Experience using relevant software packages (SPSS, Stata, R, nVivo, Tableau) with a proven aptitude for analysis of data and creation of queries for analysis purposes.
  • Working knowledge of SQL



  • Exertion of up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects, within the office setting and relating to the position.
  • Must frequently use typical office equipment (telephone, multifunctional devices, postage meter, etc.).
  • Most of time spent sitting at desk.
  • Communicates with constituents, staff, volunteers, board members and/or partners by phone, other common electronic means, and in person.
  • Upon request and as necessary to fulfill job functions, will have to be mobile within the office and or travel to offsite locations.



  • Primarily works in a climate-controlled office-based setting.

Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities and activities may change at any time with or without notice.