The Director, Email Marketing will lead, design, and build the next generation digital engagement platform for United Way Worldwide, as well as support network expansion across Salesforce Marketing Cloud, as part of a larger shared CRM environment. The primary function of the Director is to develop, execute, and manage the email strategy for digital engagement programs. The Director will work with the Digital Services team to plan, create, and execute email campaigns to drive key metrics, including conversions, lead generation and fundraising activity on United Way’s digital properties. In addition to building emails and automated journeys to move lead, loyal and lapsed donors along the customer journey, the candidate will also be responsible for managing email segmentation, technology implementations, and email delivery and acquisition efforts. Additionally, the Director will ensure that our emails are CAN-SPAM compliant, and will optimize for mobile devices, nail timing and frequency, organize segmentation and personalization strategy, and craft great email copy. The Director will coordinate with outside development and integration partners, and will supervise a direct report whose primary role is case management, email creation, reporting, and implementation of United Way Worldwide email marketing tasks. The Director will also work closely with other team members to create reporting dashboards and analysis that will help drive overall email strategy.
KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION
An individual must be able to perform each essential duty listed below at a satisfactory level:
- Manage email marketing campaigns end-to-end, including planning, targeting, set-up, testing, execution, reporting, and optimization.
- Direct activities related to Marketing Cloud case management, ensuring that internal and network partners are maximizing value of tools and platform, always with end-customer experience in mind.
- Manage growing network of local United Way users across multi-tenant Salesforce Marketing Cloud instance, including necessary development and platform customization utilizing MySQL, Ampscript.
- Create email reporting dashboards and custom reports analyzing campaign performance in order to provide actionable recommendations and deliver continuous improvements to our email program.
- Champion continuous advancement of our email features and capabilities including targeting, personalization, and template development in collaboration with multiple stakeholders: development teams, designers, business teams and more.
- Stay current with best practices, strategies, and industry standards related to email.
- Purge non-deliverable email addresses and opt-outs, follow up on interested respondents, ensure messages are mobile-friendly, review messages for brevity while proofreading all emails for clarity, grammar and spelling.
- Create scoring models, such as: Engagement, Inactivity, Loyalty and such while reporting against their effectiveness.
- Partner with cross-functional stakeholders to create and execute data-driven, dynamic email campaigns and deliver highly-targeted/segmented marketing campaigns, lifecycle emails, retention/reactivation programs, and loyalty building communications.
- Lead email marketing initiatives including continual optimization of email marketing strategy, platform and related processes to retain and monetize existing customers.
- Define, adjust, and execute high-touch communication strategies for key donor/volunteer segments at all lifecycle stages along the customer journey.
- Deliver reporting and insight that accurately and appropriately measures the performance of each email campaign on a daily, weekly, monthly, and annual basis.
- Manage the technical execution of various email campaigns, including the template designs, unsubscribe management, and automated journey and donor life-cycle considerations.
- Segment lists based on behaviors like past email engagement and website interactions (content downloads, site page visits, etc.).
- Measure results and optimize the lead nurturing workflows for these segments to convert leads into donors and volunteers.
- Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.
- Ensure email messages are properly constructed to adhere to industry best practices.
- Oversee the email production process and creation of every email, ensuring flawless execution.
- QA all versions of each email campaign, including rendering testing.
- Report on results and provide insights and recommendations.
- Conduct analysis of results and develop test plans to continuously improve email performance.
- Optimize emails for deliverability, mobile rendering, open rates, etc.
- Other duties as assigned.
Minimum requirements include:
- Bachelor’s degree in marketing, analytics or statistics, communications or related field; or commensurate experience.
- Five years related digital marketing experience in B2C or B2B2C brands.
- Salesforce Marketing Cloud certification.
- Previous experience working with a premium positioned brand and understanding tactics that can both build and potentially erode brand equity a plus.
- Proven track record in digital marketing including email marketing, lead nurturing, marketing automation, and web analytics.
- Ability to translate complex and varied inputs including digital behavioral data and analytics, market research, industry and competitive trends and more, into a clear, cohesive narrative that leads to actionable strategies.
- Excellent understanding of email marketing concepts and metrics such as Sender Score, deliverability, and sender reputation.
- Proficiency in email marketing and marketing automation technology.
- Ability to work in a fast-paced, driven environment, implementing last-minute changes as needed.
- Demonstrated attention to detail, creative, analytical and takes initiative.
- Ability to work self-directed, under pressure, meet deadlines, manage multiple project simultaneously, and review and analyze data.
- Demonstrated interpersonal, communication, project, time management and analytical skills.
- Highly analytical and able to derive meaning from data through A/B testing and email optimization.
- Excellent writer and communicator (in both the written and verbal form).
- Solid understanding of web metrics, digital analytics, and ability to generate, analyze and interpret data.
- Salesforce Marketing Cloud and CRM development experience, including MySQL and Ampscript utilization.
- Utilization of digital and social technologies.
- Demonstrated skills with Excel (i.e. formulas, pivot tables, formatting, et al.).
- Experience building campaigns within Salesforce, ExactTarget and/or Marketing Cloud is required.
- Photoshop skills a plus, but not required.
The ideal candidate will be a talented, driven marketer, experienced in driving successful digital campaigns, who blends expert email copywriting with an analytical mind and email industry skill and insight. The successful candidate must have a strong digital marketing background who has successfully developed, maintained, and optimized email campaigns.
Note: If you are selected for an interview you will be contacted
ABOUT UNITED WAY WORLDWIDE
United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.
United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail firstname.lastname@example.org and provide the nature of your request and your contact information.
We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.
United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.
UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE
We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you who you are.
We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.
We strive to include diversity, equity, and inclusion practices at the center of our daily work.
We commit to using these practices for our business and our communities.
Join us in embracing diversity, equity and inclusion for every person in every community.