Director of Data Systems and Analytics

ABOUT UNITED WAY OF GREATER KNOXVILLE

United Way of Greater Knoxville is a vibrant organization committed to mobilizing the caring power of the communities we serve in ways that benefit us all. Led by a dynamic leadership team, we have tremendous opportunities for growth and transformation. Due to the changing nature of our work, we are seeking relationship-driven, forward-thinking, and action-oriented individuals to join our team. We enthusiastically encourage candidates from diverse backgrounds to apply.

The Director of Data Systems and Analytics provides leadership, innovation, and oversight for the data analytics function and team to produce the data sets required to inform and develop insights and strategies for operational and business initiatives. Develops organization-wide data standards, trains entire staff on data literacy, and deploys automation tools to obtain and process data from different sources that best serve the organization’s strategic plan. In addition to supervising the data team, the Director will (a) conduct research and analysis to support the evaluation of UWGK initiatives; (b) manage data collection, normalization, and storage to ensure data availability, security, and integrity; and (c) develop analyses and reports to support strategic decision-making across the organization. The Director will also own the development and maintenance of data dashboards and OKR/KPI presentation/tracking for organization, departments, and programs. The Director will also become subject-matter-expert of the organization’s most critical software solutions and champion our software solution strategy. Will adhere to the principles and philosophy of United Way of Greater Knoxville.

Salary Range: $72,000 - $85,000

Essential Duties and Responsibilities include but are not limited to the following:

An individual must be able to perform each essential duty listed below at a satisfactory level, with or without accommodation:

Impact: Lead an inclusive strategy to transform systems, promoting self-sufficiency and equitable outcomes.

• Supports research initiatives and constructs data sets to analyze, inform, identify trends, and support our organizational strategic goals and objectives and those driven by rant requirements.
• Support diversity, inclusion, and equity advancement in data collection, analysis, and reporting efforts.
• Work closely with directors and project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs and delivering actionable insights to relevant decision-makers.

Employees: Create an exemplary and people-centric workplace through active engagement.

• Builds processing capacity and team to support projects using statistical methods, modeling, analytical methodologies, and data analysis.
• Leads, directs, and develops departmental sub-functions to support each area of the organization.
• Trains staff in Data Literacy, Continuous Quality Improvement (CQI), OKR/KPI best practices, and how best to use data to inform decision-making.

Stakeholders: Maximize sustainable change through collaboration.

• Develop analyses and reports to support strategic decision-making across the organization.
• Design and prepare reports and impact statements in collaboration with other departmental leads for internal and external stakeholders.
• Collaborate with staff and other stakeholders to design, launch, and maintain research, assessment, and evaluation activities compliant with program initiatives and grant requirements.
• Craft data-sharing agreements with external partners; support external partners to share data securely and in accordance with the agreements.

Operational Excellence: Steward every resource to its highest and best use.

• Use qualitative and quantitative data to monitor progress, identify trends, and derive insights about programmatic/organizational performance.
• Produce regular reports and dashboards to facilitate data-driven inquiry across the organization; ensure timely availability of performance reports, analytical insights, and relevant resources.
• Gather and prepare materials in collaboration with directors and project managers from across the organization for quarterly and annual reviews.
• Ensure that the strategic plan, performance measurement reports, analytical insights, and other resources are communicated across the organization.
• Manage data collection and storage to ensure data availability, security, and integrity. When needed, conduct on-the-ground research to close knowledge gaps.
• Develops budgets, policies, and procedures to support data systems, data-use, and data-sharing.
• Manage relationships with external data providers to ensure timely access to relevant data.

Revenue: Cultivate revenue streams that leverage relationships and opportunities.

• Proactively works with Resource Development and Marketing to identify donor support and branding opportunities.
• Provide data support for current and future grant opportunities.

Other duties as assigned

Qualifications:
Minimum Education and Experience

• Bachelor’s degree in business analytics, statistics, a quantitative field, or equivalent. A Master’s degree is strongly preferred. Lived experience relevant to this role will also be considered and can supplement instead of an educational experience.
• 5+ years of managerial and team development experience.
• Technical experience with SQL or similar code-writing and database-building. Also, experience with Tableau, Power BI, or similar visualization and data manipulation software solutions.
• At least ten years of experience in data collection, data management, quantitative and qualitative analysis, and creating analytical products like reports, visualizations, dashboards, etc.
• Program Management certification or experience is strongly preferred.
• Knowledge of and experience using local and community data resources.
• Strong competency with basic software applications (Microsoft Office Suite) is required. An expert-level user of Microsoft Excel. Experience with database software and analytic software is strongly preferred.
• Prior experience in non-profit or systems work is strongly preferred.

Knowledge, Skills, and Abilities

• Passion for the mission and values of United Way
• Attention to detail and ability to validate and reconcile data collected from multiple sources.
• Strong verbal, written, and presentation skills.
• Proven ability to take the initiative, set priorities, meet deadlines and manage multiple work streams. Program management skills/experience are critical.
• Strong team player who can collaborate and develop trusting relationships with diverse groups of people, including internal staff and external partners.
• Willingness to learn, embrace opportunities in change and develop professionally from personal experience and others.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Frequently required to walk
• Occasionally required to stand and stoop, kneel, crouch, or crawl
• Must frequently lift and move up to 10 pounds and occasionally lift and move up to 30 pounds
• Specific vision abilities this job requires include close and distance vision, with or without correction
• Must be able to provide own transportation to such meetings at various locations in the Greater Knoxville area

Work Environment

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Therefore, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position and the location of duties necessary require flexibility, as many job duties may need to be performed in various locations, including but not limited to Property Partner sites, Partner Homeless Service Agency sites, and other networking activity locations.
• The Main office has a typical office environment.

United Way of Greater Knoxville Diversity, Equity & Inclusion Statement

We take the broadest possible view of diversity.

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for every person’s health, education, and financial stability in every community.

Each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity, and inclusion for every person in every community.

LIVE UNITED.