United Way Jobs
Director - Community Impact Operations

Director - Community Impact Operations

locationReno, NV, USA
PublishedPublished: Published 1 month ago
Full time
5 - 10 years of experience
$61,000 to $70,000 per year

Title:   Director, Community Impact Operations
Reports to: Vice President, Community Impact

FLSA Status: Exempt

Hours: 40 hours a week

Salary Range: $60,000 to $75,000

            (Health, Dental, Vision and Retirement Benefits available)



The Director, Community Impact Operations is responsible for the successful operation and ongoing implementation of UWNNS’ community impact programs and collaborates with the Community Impact (CI) Team to ensure all UWNNS programs are successfully implemented. The Director is responsible for management and supervision of members of the Community Impact Department as assigned. This role is also responsible for coordinating aspects of the organization’s government reporting and grant reporting function, including budget maintenance, administration of reports from partner organizations and maintaining strong partner relationships. The Director reports to the Vice President, Community Impact to align program operations with greater community strategies established by the Board and executed by the Vice President with the assistance of the Director.



  • Under the direction of the Vice President, manages the development, maintenance and monitoring of the UWNNS Community Impact investment and programmatic strategies.  This includes oversight of funded partnerships and internal programs.
  • Provide supervision and direction to Community Impact staff as assigned and work in collaboration to achieve identified strategies.
  • Ensure all program operational details are implemented in a consistent and timely manner.
  • Strengthen and monitor partnerships with organizations that United Way works with to deliver its programming.
  • Assist Vice President with community listening and strategy development.
  • Stay current and provide updates on knowledge of economic issues locally, statewide, and nationally including programmatic trends and promising practices.
  • Identify gaps in services related to United Way’s programming and communicate them to the Vice President.
  • Assist Vice President with providing staff support to the Community Impact Committee Chair, Committee, and related subcommittees.


  • Supervise Community Impact Team members.
  • Partner with volunteers and UWNNS Leadership team to help ensure organizational performance objectives are achieved.
  • Develop and manage budgets related to areas of responsibility.
  • Attend special event fundraisers, public relations, and networking events representing UWNNS on an as-needed basis.


  • Participate in cross-functional discussions between Community Impact, Resource Development, and Marketing teams to develop effective sales and outreach messaging about UWNNS’s work.
    • Assist with development of volunteer activities and other opportunities that can be offered to potential donors to increase their connection with United Way’s work.
  • In conjunction with the Resource Development, Marketing, and Community Impact teams, participate in grant proposal writing as assigned. Assist in re-application of continuing grants and creating new proposals.


  • Represent UWNNS in the community with various audiences, educating about the community impact of UWNNS; tie work to positive community results; promote engagement of the community with UWNNS and its work.
  • Clearly communicate the UWNNS mission, values, and funding opportunities. 


  • Duties and responsibilities listed above include the principal functions of the job description and shall not be construed as a complete listing of all miscellaneous, incidental, or other duties which may be assigned during normal operations.
  • Willingness to attend national and regional conferences and workshops to develop the skills and knowledge required for the position.
  • Other duties as assigned.


  • Excellent communicator and facilitator.
  • Experience in research and planning; knowledge of nonprofits, human services, and/or philanthropy.
  • Strong analytical ability; must be able to interpret, report and use data.
  • Ability to lead and convene community groups around specific human services issues.
  • Well-organized, efficient, detail-oriented.
  • Ability to work on many different types of tasks and work well with others to accomplish the work of the organization.
  • Strong volunteer management skills and ability to staff volunteer committees.
  • Experience in working with diverse populations.
  • Ability to develop relationships by utilizing excellent interpersonal communication and customer service skills.
  • Have a reliable vehicle; possess a current driver’s license and auto insurance, to complete some required tasks for UWNNS.


  • Bachelor’s degree required, master’s degree preferred.


  • Five plus years of work in relevant human service field or other related field
  • A minimum of two years of supervisory experience is preferred.
  • Grant development, management and reporting experience is strongly preferred.
  • Knowledge of program evaluation methodologies and outcome measurement preferred.


While performing the duties of this job, the employee is regularly required to sit for up to 3.5 hours; have the use of both hands; ability to reach with both hands and arms; to speak clearly and hear callers when answering the phone. The employee is occasionally required to stand and walk throughout the office to perform office duties.  The employee must occasionally lift, carry and/or push up to 25 pounds (e.g. packing campaign materials).  Specific vision abilities required by this job include close vision and the ability to adjust focus.


Required degree level

  • Bachelor

Years of experience

  • 5 - 10 years of experience

Salary range

  • $61,000 to $70,000 per year