United Way Jobs

Director of Community Impact

companyUnited Way of Collier and the Keys, Inc.
locationNaples, FL, USA
PublishedPublished: Published 4 weeks ago
Community Services
Full time
5 - 10 years of experience
$65,000 - $75,000 per year

United Way of Collier and the Keys

Job Description

Position Title: Director of Community Impact

Reports to: President and CEO

Job Type: Full-Time, Exempt

Schedule: Monday-Friday, 40+ hours a week, occasional nights and weekends

Location: Naples, FL

Position Summary

This position is responsible for managing the programs and volunteer engagement strategy for UWCK, establishing the organization as a leading community mobilizer. Key duties include:

• Program Oversight: o Oversee internal programs such as VITA, the Community Investment Grants

process, and other assigned programs in Collier and Monroe Counties.

• Volunteer Center Management: o Develop and manage a comprehensive database of volunteer opportunities. o Provide support and training to volunteers and partnering agencies. o Create strategies to engage the community and corporate partners in


• Disaster Response Coordination: o Coordinate volunteer mobilization and management during disasters.

This role ensures effective management of volunteers and programs, continuous improvement, and significant community impact.

Essential Duties and Responsibilities

Volunteer Center Management:

• Design, implement, and lead the volunteer engagement strategy by positioning UWCK as the premier community mobilizer of volunteers.

• Develop and manage a comprehensive database of volunteer opportunities by recruiting new agency partners, continuously updating both the software platform and associated website, and conducting training sessions on how to utilize the platform effectively.

• Provide technical support and training to volunteers and partner agencies to enhance their understanding and utilization of the platform.

• Create strategies to engage community members, donors, and corporate partners in strategically aligned volunteer experiences that deepen their connection to the work of UWCK and agency partners.

• Develop a recruitment plan that includes communications, volunteer job descriptions, and screening/placement procedures.

• Build and maintain relationships and regular communication with local nonprofits and schools to ensure a steady supply of projects are available for both individual and corporate volunteers.

• Prepare and maintain documents related to volunteer management, including policies and procedures, job descriptions, training manuals, etc.

• Speak to community groups to advance UWCK’s volunteer program visibility and build a talent pool of volunteers actively engaged with the Volunteer Center platform.

• Work with communications staff to execute strategies to promote the Volunteer Center, recruit volunteers, and recognize volunteer contributions.

• Manage the entire volunteer lifecycle, from application to onboarding to stewardship; includes gathering and integrating volunteer feedback to continuously improve processes.

• Lead information sessions to engage new individuals and partner agencies with the Volunteer Center.

• Serve as a liaison between partner nonprofit agencies and corporate partners to develop and coordinate employee volunteer opportunities.

Disaster Response:

• Develop, deliver and maintain a comprehensive strategy for mobilizing volunteers and establishing and managing a Volunteer Reception Center, both virtual and physical, during a disaster.

• Collaborate with local LTRG/COAD/VOAD groups and other organizations to support disaster relief and recovery efforts and provide leadership in the areas of volunteer recruitment, mobilization, and deployment.

• Coordinate with county and state emergency operations centers and attend operational period briefings and situation report meetings as required.

• Recruit and manage volunteers to work with organizations and nonprofits to support disaster response and recovery efforts.

• Promote UWCK's role in disaster response through outreach efforts, including education around planning for and utilizing spontaneous volunteers; provide training to businesses and civic groups on disaster response and associated volunteer opportunities.

• Ensure that all volunteers are screened, briefed, tracked, and maintained throughout their work period.

• Gather and present data and reports to demonstrate the impact of the Volunteer Center.

Other Program Responsibilities:

• Supervise Community Impact staff as assigned.
• Manage all aspects of the VITA program, including recruiting, training, and managing

volunteers and tax site logistics; coordinate with IRS to ensure all requirements are met.

• Manage the Community Investment Grants process, including recruiting and managing volunteer committees, supporting nonprofit partners, managing the grant application and award process, annual reporting, and evaluation of results.

• Oversee and support other programs in both Collier and Monroe Counties as assigned.

• Develop and maintain effective systems to track program data, demographics, and progress; regularly evaluate program effectiveness and impact for continuous improvement.

• Support communication of community impact priorities, recommendations, and needs via written reports, monthly meetings, and other strategies as needed.

• Assist in the content development for communications related to programs; maintain a record of inspiring stories to demonstrate program impact.

• Identify and build partnerships with new constituencies and maintain existing relationships to enhance programs.

• Provide support in the development of UWCK’s strategic planning, resource alignment, development of the annual budget, and regular monitoring of expenses.

• Attend community events to promote Volunteer Center and other United Way programs and services.


Minimum Education and Experience:

 Bachelor’s degree in business, nonprofit, communications, PR, or related field; equivalent life experience accepted

 5 or more years of experience in program management or related area

 5 or more years of experience managing large groups of volunteers

 Background in complex organizations of commensurate size and scope

 Disaster response experience highly preferred

Knowledge, Skills, and Abilities:

 Understanding of and commitment to the mission, vision, and goals of United Way

 Skilled at effectively presenting information and ideas to executive teams, volunteers, community partners, and the board of directors

 Comfortable facilitating groups and managing committees

 Experience with data management and reporting

 Ability to communicate clearly with stakeholders to inspire trust

 Outstanding interpersonal and listening skills, with the ability to communicate positively within all levels of the organization and in the community

 Thrive in a dynamic environment and able to work on various projects simultaneously.

 Committed to exploring new ideas and innovative approaches to solving problems

 Ability to plan, organize, and perform various duties, applying a wide range of procedures and rules

 Attention to detail, a high degree of accuracy, reliability, timeliness, alertness, and use of judgment

 Fluent in the English language, both oral and written; Spanish proficiency preferred

 Ability to complete basic math and review and interpret reports and graphs

 Proficient in the latest Microsoft Office Environment (Word, Excel, PowerPoint, Outlook)

Desirable, But Not Required:

 Understands the local community and the unique challenges and opportunities available

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to:

 Use standard office equipment such as computers, phones, printers, and filing cabinets

 Communicate information and ideas so others will understand

 Move equipment and supplies weighing up to 50 pounds for various programs and events

 Travel to program sites, meetings, conferences, and other job-related locations

Diversity, Equity & Inclusion Statement

UWCK believes in diversity, equity, and inclusion, lifting marginalized voices within our communities and ensuring everyone has the resources, opportunities, and networks they need to thrive.

This job description is descriptive only and is not meant to itemize all the needed attributes, skills, or duties associated with the position. Duties, responsibilities, and activities may change with or without notice.

Fields of study

  • Human resources / Organisation

Required degree level

  • Bachelor

Years of experience

  • 5 - 10 years of experience

Salary range

  • $65,000 - $75,000 per year

Required languages

  • English

Skills and Competencies

  • Community Expertise
  • Mission Focused