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Direct Services Program Manager

St. Louis, MO

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 8 Jun 2018

Expires on 8 Jun 2018

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Direct Services Program Manager

Job Summary:  Position functions as a key component of the Community Response Department, a sub-division of the Performance and Evaluation Division.   Position is responsible for all programmatic, compliance and reporting aspects of direct support programs such as 100 Neediest Cases and Emergency Food and Shelter Program Grants.

Supervisory Accountabilities:   

Staff: No

Volunteer: Yes 

General Responsibilities: 

100 Neediest Cases Program Management: 

On an annual basis, manage all aspects of the 100 Neediest Cases program, including the annual campaign, program strategy and planning, stakeholder and agency relationships, program implementation, and volunteer management.  Work in tandem with Finance to implement the donations management and distribution processes. Work in tandem with Marketing to align and implement campaign strategies with the St. Louis Post Dispatch.  Work in tandem with MIS to monitor network and data systems/processes to maintain quality, accuracy, and security of sensitive and confidential donor and client information. 

Provide oversight, structure and guidance to manage and implement: 

• Day to day program operations

• Partner agency activities ( training, case submission/intake, distribution of donations, liaison for adoptions) 

• Volunteer management activities ( recruitment, training, supervision, recognition)

• Campaign activities (marketing and solicitation strategies, follow-up for donations  and matching gifts)

• Allocations process for the distribution of monetary donations to eligible cases

• 100NC/2-1-1 Holiday Assistance (process to review cases and allocate monetary assistance)

• Tier one System Administration and Reporting

• Work with internal departments to ensure complete deployment of the program and continuous improvement activities.


Emergency Food and Shelter Program (EFSP) Administration:  

Manage all aspects to provide oversight, structure and guidance for six EFSP jurisdictions (St. Louis City, St. Louis County, and Jefferson County in Missouri; and Madison, Monroe and St. Clair Counties in Illinois).  Manage the duties of the Emergency Food and Shelter Local Boards for all six jurisdictions to allocate EFSP funds to local organizations providing food, housing and energy assistance to persons at risk of hunger and homelessness.  


Manage responsibilities for each jurisdiction and implement administrative duties to:

• Plan and convene meetings of Local Board representatives as necessary

• Announce availability of EFSP funds and determine  funding service categories 

• Review grant applications submitted for EFSP funding and select  local organizations to receive funds 

• Allocate funding amounts for selected organizations

• Monitor all funded Local Recipient Organization (LRO)  activities, payments/spending, and reporting for compliance according to National EFSP guidelines

• Submit all required Local Board Plans, LB/LRO reports, forms and documents according to National EFSP guidelines and due dates.  


• Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned.


Key Accountabilities:  

• Organizing programs and activities in accordance with the mission and goals of the organization

• Developing new programs to support the strategic direction of the organization

• Creating and managing short, intermediate and long-term goals

• Developing a budget, fundraising and operating plan for the program

• Developing an evaluation method to assess program strengths and identify areas for improvement

• Managing a volunteer team with a diverse array of talents and responsibilities

• Ensuring goals are met in areas including agency satisfaction, volunteer engagement and stakeholder engagement

• Implementing and managing changes and interventions to ensure project goals are achieved

• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

• Producing accurate and timely reporting of program status throughout its life cycle

• Analyzing program risks and creating solutions to mitigate

• Working on strategy with the marketing and stakeholder teams


KSA (Knowledge, Skills and Abilities):

• Bachelor degree or master degree in business or related field

• Proven experience in program management

• Proven stakeholder management skills

• Proven experience managing a volunteer team

• Experience using computers for a variety of tasks

• Ability to learn and master legacy systems and reporting in support of assigned programs

• Competency in Microsoft applications including Word, Excel, and Outlook

• Understanding of project management


Organizational Competencies:  (See separate sheet for details)  

Steward the Vision Act with Integrity Commitment to Service

Encourage & Embrace Innovation Demonstrate Mutual Respect Pursue Collaboration


Physical/Work Environment:  

While performing the duties of the job, employee is required to regularly use hands to handle. The employee is frequently required to stand, walk, sit, reach with hands and arms, climb, stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision and ability to adjust focus.


Traditional office work environment

Outdoors work environment

Non-traditional work hours 

Travel:  Less than 20%, primarily to regional offices, as needed 

Must have valid driver’s license and reliable transportation or access to reliable and available transportation