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Digital Solution Product Manager

Atlanta, GA

Relocation expenses:

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 13 Apr 2023

Expires on 30 Apr 2023

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Digital Solution Product Manager

The Digital Solutions Product Manager reports to the Vice President of Partner Solutions. The Donor Services department, within the Finance department, is a comprehensive team that manages the donor experience in the donation process. The overall goal of the Donor Services department is to support United Way donors with best-in-class customer service.

Position Summary

The Digital Solutions Product Manager will focus on strengthening our position as a companys partner of choice in digital engagement, with the ability to fully meet the requirements to execute charitable programs.

This position is responsible for managing a portfolio of companies utilizing our digital tools while providing a best-in-class experience. The Digital Solutions Account Manager will ensure the optimal performance of the tools/applications used to support the solution implementation. They will work closely with external stakeholders, including company contacts, and other internal departments, to facilitate a seamless flow of requirements and metrics.

Key Responsibilities

  • Responsible for stewarding key CSR campaign contacts utilizing our digital tools, exhibiting robust relationship management skills, and strong communication of real-time status in each phase of each digital solution life cycle including: 
    • Lead requirement gathering sessions with corporate clients and development staff  
    • Implement, customize, and manage projects related to our digital solutions projects and deliver on client requirements 
    • Communicate and provide support to customers effectively at both the executive and technical levels to ensure consistent messaging and appropriate escalation 
    • Navigate all challenges presented and guide them to resolution, working closely with client company IT departments and Finance teams. 
    • Train stakeholders on relevant digital platforms  
  • Demonstrate an expert knowledge of our digital solutions to internal and external audiences: 
    • Research, develop, and lead collaborative efforts between Office of Development, IT, and Marketing to implement innovative work in this area. 
    • Consult, train, and empower Development staff to leverage digital solutions within their accounts. 
    • Accurately and effectively communicate any aspect of the process to any audience. 
    • Ensure the optimal performance of the tools/applications used to support the workforce and other digital campaign executions. 
    • Assist the customer service team in ensuring that all cases are handled to maximum satisfaction. 
  • Develop detailed execution plans for complex local, regional, and national campaigns, including support to all involved United Ways and regional/national company locations. Will work closely with the primary Development Officer internally
  • Develop reports that aid strategic use of digital solutions for both company contacts and internal fundraising team. 
  • Use reporting and analytics to extract insights from each campaign and use that information to improve the processes of future campaigns and to support UWGA winning new business. 

Qualifications & Expectations

This role requires a blend of analytical skills, soft skills, and continuous professional development:


  • Undergraduate degree or equivalent work experience
  • 3-5 yrs. fundraising/campaign experience and technical experience (Web-Based technologies, back-end financial systems and processing, database management, basic knowledge of HTML, experience with Microsoft Office; specifically, Excel and Power BI)
  • Knowledge of full application life cycle experience including scope definition, design, development, and user training.
  • Project management skills:  well-organized, able to provide structure, and knowledgeable regarding process implementation within areas of responsibility.
  • In-depth knowledge and familiarity with local business community
  • Creativity to initiate new ways to use technology
  • Strategic thinking as to best ways to position UWGA in the digital economy as well as the broader UW system.
  • Strong interpersonal skills: specifically, customer service and relationship management skills
  • Strong written and verbal communication skills.


A successful individual in this role will be:

  • An excellent communicator with strong listening skills
  • Resourceful, creative problem-solver
  • Organized and goal oriented
  • A strong collaborator and comfortable with working in a highly dynamic environment
  • Effective interpersonal skills and ability to relate with a diverse team. Ability to work in harmony with peers and as an active team member.
  • Strategic thinker, able to further the abilities and goals of the organization.