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Database Manager, United Way of South Hampton Roads

United Way of South Hampton Roads
Norfolk, VA

Relocation expenses: Not paid

Manager
Full time
1 - 2 years of experience
Bachelor's Degree

Published on 15 Jul 2020

Expires on 15 Jul 2020

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Database Manager, United Way of South Hampton Roads

Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads, you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We love what we do, and we do it with conviction and purpose because we know how much our community needs us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing industry. If you want to be great while doing good, join the United Way team.

The Database Manager is responsible for maintaining a high-quality database management system. This position will work closely with internal teams to support and analyze all aspects of the fundraising program. The primary purpose of this position is to lead the analysis of data reporting to increase revenue and better manage resources and data integrity. This position is responsible for guiding users in the efficient and practical use of all software required in the performance of their everyday activity.

Objectives & Expectations:

The Database Manager is responsible for maintaining a high-quality database management system. This position will work closely with internal teams to support and analyze all aspects of the fundraising program. The primary purpose of this position is to lead the analysis of data reporting to increase revenue and better manage resources and data integrity. This position is responsible for guiding users in the efficient and practical use of all software required in the performance of their everyday activity.

Core Job Responsibilities (other duties may be assigned):

  • Responsible for supporting the engagement team with research and reports that manage and grow volunteer and donor database.
  • Maintaining the data integrity of the database, including implementing database cleaning strategies and processes in addition to training users to assist in maintaining high quality data entry standards.
  • Assist in the development and implementation of operating policies and procedures for the prioritization of software functionality that anticipate the needs of Resource Development, Marketing, Pledge Processing, and Finance.
  • Manage the day-to-day operation of various software technologies and coordinate application training, database administration and report writing.
  • Delivering targeted training to current and new users.
  • Providing technical assistance and support for database systems.
  • Maintaining user access and permission levels for database segments, assisting in managing the donor database, procedural recommendations, donor information updates and system upgrades.
  • Working to ensure the database and operations support the strategies of UWSHR’s development team, “translating” fundraising goals and plans into operations.
  • Maintaining an ongoing evaluation of database systems and recommending improvements for greater efficiency.
  • Working regularly with a broad range of internal partners including Marketing, Finance and Information Services to assist in managing third-party applications and integrations with other systems for online fundraising, peer-to-peer fundraising, or general ledger; conducting all global changes and/or imports.
  • Preparation of campaign development reports for community leadership.
  • Creating standard and custom reports to provide financial and statistical reporting, ad hoc analysis, PowerPoint presentations and a wide variety of other reports and statistics as required.
  • Using full reporting capabilities of the donor software system beyond basic system capability.
  • Developing and maintaining a system dashboard to allow for immediate and thorough analysis of campaign, annual giving solicitation and event results as well as major giving and planned giving programs.
  • Providing enhanced reports and program management tools to increase revenue, productivity and better manager resources.
  • Building queries and export for complex mailing lists such as newsletters, direct mail appeals, and event invitations.
  • Providing data selection, extraction, segmentation, program reporting and further donor analysis.
  • Serve as support for Workplace Giving Portal Coordinator. Duties include, but are not limited to, data entry, monitoring data accuracy, training staff, ad hoc client support and special duties or special projects on an as needed basis.

Key Skills Requirements:

  • Bachelor’s degree in business, information and computer science, business information management or management information systems strongly preferred
  • At least 2 years of project and applications management experience required
  • Digital Fundraising experience a big plus
  • Experience with CRM systems (StratusLive and Salesforce preferred)
  • Must possess in-depth knowledge of automated systems, Microsoft Dynamics 365 (Access, Excel, Word and PowerPoint)
  • Expert level skills in Microsoft Excel
  • Ability to analyze current information systems and make enhancements to increase their effectiveness
  • Must demonstrate initiative, imagination, resourcefulness, and sound judgement in execution of work assignments, and flexibility to work in an environment with widely varying workload levels
  • Must communicate clearly and concisely both in written and verbal form
  • Ability to clearly communicate potentially technical information in a way that is easy to understand for employees with various levels of computer skills
  • Ability to prepare and present system related reports and sound recommendations to all levels of management and user personnel
  • Having an in depth understanding of organization operations to allow for effective data management strategies.
  • Must be able to work independently and as a member of a team
  • Must be organized and task oriented to ensure deadlines are met 
  • High level analytical and creative problem-solving skills
  • Self-starter with the ability to work with minimum supervision
  • Prioritize work and successfully handle multiple tasks
  • SQR proficiency is preferred

UNITED WAY CORE COMPETENCIES FOR ALL STAFF
●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Interested?  Please send your cover letter and resume to humanresources@unitedwayshr.org.  Position will be posted until filled.