If you’re analytical, organized and want to make a lasting impact in the lives of Kansans, this job is for you. The United Way of the Plains 211 call center is located in Wichita, KS, and services most of the state of Kansas. United Way 211 is a free, confidential service that connects people in crisis to a wide range of resources and services.
We are currently seeking candidates to join our team as a full-time 211 Database Manager. In this role, your primary responsibility would be to maintain the database of resources for the communities we serve. We would look to you as our expert in gathering, organizing, indexing and disseminating information about programs/services and the organizations that provide them. As a critical member of the team, you would ensure the resource database contains complete and accurate information about resources and services available in the community so that Call Specialists can accurately and efficiently assist people who contact 211. You would also act as a 211 Call Specialist as needed. Call Specialists are United Way 211’s front-line representatives, taking calls on a scheduled basis that varies among shifts. Calls range from providing immediate, simple information to cases of complex social problems involving time spent in research, advocacy and crisis intervention.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
- Research agencies in the 211 service area that might fit the criteria for inclusion in the 211 database, and contact those agencies to inform them about the 211 service and request their information for database inclusion.
- Complete an annual update on all agencies currently in the 211 database.
- Develop relationships with agencies in the 211 database to encourage the sharing of information related to time-sensitive events or changes.
- Properly index services in the 211 database using AIRS taxonomy.
- Answer United Way 211 calls on an assigned schedule.
- Work toward achieving departmental goals: i.e. abandonment rate, response time, follow-up, etc.
- Stay informed on broad social issues, programs and changes in services.
- Represent United Way 211 effectively to agencies and groups both on the telephone and in person.
Minimum requirements and qualifications
- Demonstrated desire to provide appropriate help and assistance to any person in need, regardless of their economic, racial, age, ethnic and social groups.
- Bachelor's Degree or equivalent experience in the areas of human services and/or information and referral.
- Minimum of one year of database management experience.
Non-Negotiable Hiring Criteria
- Effective and articulate speaking skills.
- Comfortable with the operation of computer equipment and software such as Microsoft Office applications (Excel and PowerPoint).
- Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
- Ability to interact in a positive way with individuals and groups.
- Must be flexible and multitask oriented; can adapt to changing priorities.
- Can work independently and responsibly while managing numerous projects simultaneously.
- Dependable and reliable to meet deadlines; remains calm under pressure.
- Lead by personal example; your word is your bond.
- Servant leader who can positively influence others not under their control.
- Possess excellent judgment and creative problem-solving skills.
- Helps create a work environment that embraces and appreciates diversity.
Core Competencies for all United Way Professionals
- Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.
- Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
How to Apply
To apply, email your cover letter and resume to email@example.com. Learn more about what it means to work at United Way at unitedwayplains.org/job-openings.
United Way of the Plains is committed to providing equal opportunity in employment to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.