Statewide Community Resource Database Coordinator
United Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking and mission-focused individual with exceptional data analysis, curating and presentation skills. The individual servicing as the statewide Community Resource Database Coordinator will effectively build collaborative relationships with key stakeholders, independent 211 contact centers and other I&R information programs in Wisconsin. This position will begin at LTE 20 hrs/week position, and may have the opportunity to lead to a full-time regular position in the future. Salary range depends on experience and is expected to be between $20-$25/hour depending on experience. The Database Coordinator is responsible for the overall management and integrity of the 2-1-1 resource database, statistical reporting, and training/supervision of the statewide data partnership.
ABOUT UNITED WAY OF WISCONSIN
United Way of Wisconsin (UWWi) is the statewide organization providing member support services to the local and independent United Ways in Wisconsin. Through UWWi member support services, local United Ways in Wisconsin have capacity to individually and collectively build stronger communities. United Way of Wisconsin manages 211 Wisconsin on behalf of the 211 Wisconsin board of directors and coordinates services between 8 independent 211 contact centers throughout Wisconsin.
United Way of Wisconsin is dedicated to support and enrich a strong statewide United Way network that maximizes the capacity of local United Ways to address human needs, improve lives and create lasting positive change across Wisconsin.
ESSENTIAL DUTIES AND RESPONSIBILTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
- Ensure the quality, comprehensiveness, and accuracy of the 211 resource database
- Ensure compliance with national accreditation, taxonomy, and coding standards
- Develop data management staff training and implement throughout the Wisconsin network.
- Create monthly, quarterly, annual, and ad hoc reports for internal and external audiences, including performance data and other key metrics
- Create and maintain a statewide operations manual with standard operating procedures for database management.
- Represent 211 Wisconsin on data-focused community task forces or planning groups, positioning 211 as an essential information resource
- Oversee the development and management of the statewide database as it relates to state funded projects.
- Assess strengths and needed improvements related to data collection and database accuracy
- Explore new and innovative ways to maximize the use and sharing of 211 data and to address the information needs of the community
- As an integral part of the 211 project team, work in collaboration with team members to strengthen and expand 211 services and partnerships and maximize revenue and growth opportunities
- Support the statewide Resource Management workgroup.
EDUCATION & EXPERIENCE:
- Minimum Bachelor’s degree and 2 years data analysis or database management experience. Equivalent education/experience in library science, AIRS certification or related fields will be considered.
- Mastery of database systems and solid experience with creating visually appealing reports from complex data
- Experience in gathering, categorizing, and analyzing data efficiently and accurately
- Prior experience with human services and/or information and referral is helpful
ESSENTIAL SKILLS & COMPETENCIES:
- Optimistic outlook, “can do” attitude, innovative and creative approach
- Proficiency in MS Excel, experience with large datasets, experience with graphics and data presentation software
- Meticulous attention to detail and exceptional organizational skills
- Strong oral and written communication and presentation skills
- Strong problem solving and critical thinking skills
- Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality
- Exercises sound and reasoned judgment
- Works well independently and as part of a team
Work primarily takes place in an open office environment. Work involves frequent use of office equipment and exposure to computer screens.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
● Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
● Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
● Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
● Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
● Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
Please submit resume and cover letter describing skills and experience to Lizzy O'Hara, at firstname.lastname@example.org. EOE