Reports to: AVP, Justice & Opportunity operations
United Way of New York City (UWNYC) is a nonprofit mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.
The Data Manager, Justice & Opportunity supports research, data analysis, data management and reporting for UWNYC’s new Justice & Opportunity unit. This role supports the implementation of criminal justice initiatives within the Justice & Opportunity unit, as UWNYC partners with the Mayor’s Office of Criminal Justice (MOCJ) to administer a significant portfolio of justice and neighborhood safety initiatives. The Data Manager will manage programmatic data, including but not limited to, individual-level data (e.g., referrals, outreach, program participation, program-level outcomes, etc.), data on subcontractor performance, and data on capacity building efforts. The Data Manager’s responsibilities will include: (a) managing data collection, systems, and storage to ensure data availability, security, and integrity; (b) conducting research and analysis to support evaluation of initiatives within the Justice & Opportunity unit; (c) developing analyses, presentations, and reports to support strategic decision-making across the unit and within UWNYC. The Manager mostly works in an analytical capacity and is required to have a thorough understanding of UWNYC’s strategic objectives and community impact initiatives.
Manage data collection, systems, and storage to ensure data availability, security, and integrity
- Develop a data collection framework and approach, including defining performance measures, data sources, and creating data collection tools in alignment with the Results-Based Accountability approach
- In partnership with Information Technology team, develop and maintain data systems and processes to capture quantitative and qualitative data to track progress
- Conduct data cleaning and quality control to remove errors and ensure data integrity
- Craft data sharing agreements with external partners; provide support to external partners to share data securely and in accordance with the agreements
- Ensure that data is stored securely on UWNYC’s servers, and that proper procedures are in place to comply with regulations concerning confidential data
- Manage relationships with external data providers to ensure timely access to relevant data
- Participate on the internal Data in Service of Equity team to strengthen UWNYC’s data practices, adopt Results-Based Accountability, and ensure that data and evaluation practices integrate equity principles
Conduct research & analysis to support evaluation of initiatives within the Justice & Opportunity unit
- Analyze qualitative and quantitative data to provide regular insights about the outcomes of UWNYC’s Justice & Opportunity initiatives
- Analyze capacity building assessments and support the evaluation of our capacity building efforts with community-based organizations in partnership with the StrengthenNYC team
- Work closely with the Justice & Opportunity and StrengthenNYC teams to track progress across multiple streams of work and report insights to UWNYC staff and key external stakeholders
- Draw on existing research and community data resources to assess and report on community-level criminal justice and public safety data across NYC neighborhoods
- Analyze results to document which strategies worked and for whom; research bright spots to identify which approaches demonstrate potential for meaningful systems level change
Develop analyses, presentations, and reports to support strategic decision-making across the Justice & Opportunity unit and within UWNYC
- Create regular reports, dashboards, and data visualizations that communicate insights from data analysis on UWNYC’s justice initiatives and capacity building efforts
- Elevate key themes from qualitative and quantitative data analyses, identify trends, and deliver data-informed recommendations about opportunities for improvement
- Facilitate rapid-cycle learning opportunities for UWNYC and its external partners to use data and insights for decision-making
- Gather and prepare materials from across the organization for quarterly dashboard creation and data reviews
- Engage key external stakeholders, such as MOCJ, the NYC Criminal Justice Agency, and capacity-building providers, in using relevant data and insights for decision-making
Qualifications & Skills
Skills, Knowledge & Experience:
- Bachelor’s degree or higher, with coursework in data analysis, research methodology, or related subjects.
- At least 2 years of experience in data collection, data management, quantitative and qualitative analysis, and creation of analytical products like reports, visualizations, dashboards, etc.
- Knowledge of and experience using local criminal justice and public safety data resources
- Strong competency with basic software applications (Microsoft Office Suite) required
- Expert level user of Microsoft Excel. Experience with database software and SPSS (or comparable) analytic software strongly preferred
- Attention to detail and ability to validate and reconcile data collected from multiple sources
- Strong verbal, written, data visualization and presentation skills
- Proven ability to take initiative, set priorities, meet deadlines, and manage multiple streams of work
- Experience consulting stakeholders to understand the story that is behind the data, and ensuring that qualitative and quantitative data convey the key themes and center the experience of people who are closest to the work
- Strong team-player who is able to collaborate and develop trusting relationships with diverse groups of people, including internal staff and external partners
- Willingness to learn, embrace opportunities in change, and develop professionally from personal experience and from others
- A passion for UWNYC’s mission and vision and an ability to demonstrate UWNYC’s core values (Collaboration, Compassion, Integrity, Accountability, and Superior Performance) in all internal and external relationships
- Strategic Community Collaborator
- Critical Thinking & Creative Problem Solving
- Effective & Engaging Communicator
- Embracing & Managing Change
- Planning and Project Management
United Way of NYC Core Competencies for All Staff
Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement
Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact
Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
• Fully vaccinated for Covid-19
How to apply:
Please send a cover letter with salary requirements and resume to firstname.lastname@example.org with the title “Data Manager, Justice & Opportunity" in the subject line. No phone calls or faxes accepted.
United Way of New York City is an Equal Employment Opportunity Employer