United Way of Broward County fights for the health, education and financial prosperity of every person in our community.
General Description: This position is responsible for the planning, coordination, development, system management, implementation and overall leadership, vision and focus of the United Way Crisis Intervention Team (CIT) program. This position is responsible for all aspects of conducting the CIT Program which involves and act as the link amongst behavioral health providers, consumers, and law enforcement.
Primary Job Responsibilities & Duties:
- Responsible for the management and coordination of the Crisis Intervention Team (CIT) Training program.
- Coordinate and CIT Training for all levels of Law Enforcement including:
- Patrol Officers/Deputies
- School Resource Officers
- School Board Deputies
- 911 Operators and other Communications Personnel
- Detention Officers
- Coordinates and facilitates CIT Refresher courses for previously trained Law Enforcement Officers (LEOs)
- Responsible for the quality assurance process for the CIT program
- Acts as a liaison between United Way Commission on Substance Abuse and the National and State CIT Coalitions.
Other Job Duties:
- Develop and maintain a wide variety of instructors to meet the needs of the CIT Program.
- Revise and further develop the CIT training curriculum to meet the needs and demands of the community, mental health and law enforcement agencies.
- Maintain relationship with the National Alliance on Mental Illness (NAMI) and all relevant community providers/partners for all CIT-related activities.
- Conduct/coordinate/facilitate the Non Violent Crisis Intervention De-escalation Techniques segment for all CIT training classes and others, upon request.
- Facilitate segments of CIT training topics as necessary.
- Prepare all training announcements, schedules, class materials and other relevant documentation.
- Compile evaluation results of the feedback from the CIT classes
- Maintain accurate tracking system of all CIT Officers by class and by police agency.
- Prepare and submit reports as needed regarding CIT as per grant requirements.
- Assist in the recruitment of additional law enforcement agencies for training.
- Assume leadership for the CIT of Broward Taskforce/Steering Committee and coordinate contacts/relations and projects
- Assist with the development and expansion of the CIT Program to include, but not limited to policies and procedures, ride a longs, CIT pins, follow up with consumers, etc.
- Establish Network and link police and the community in focusing on common goal of safety and create understanding and service to individuals suffering from mental illness/substance abuse and their families.
- Educate community organizations and the public on CIT Program by developing and conducting presentations in the community.
- Develop and conduct presentations for local and national events/conferences.
- Serve as the Law Enforcement Liaison to assist police agencies, mental health receiving facilities, and the Department of Children and Families regarding the Baker Act law and mental health community resources.
- Educate and link police agencies to appropriate mental health/substance abuse community resources.
- Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.
- Performs other duties and assumes other responsibilities as assigned by supervisor.
Supervises: This position has no supervisory responsibilities.
Education & Experience:
Combination of education and experience normally represented by:
- Bachelor Degree and 5 years’ experience in Mental Health or related field. Master preferred.
- Experience in human services, providing trainings and coordinating community Collaborations.
- Experience working with law enforcement and/or first responders preferred.
- Proficiency required in MS Word, Excel and other related computer programs required, and research related software preferred.
- Strong interpersonal, written and oral communication skills, including large group presentations, public speaking, conflict resolution and group facilitation required.
Core Competency Requirements:
- Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.
- Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.
- Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.
- Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.
- Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
- Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.
- Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.
Environment & Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.