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Coordinated Entry Program Manager

Grand Rapids, MI

Relocation expenses:

Full time
3 - 5 years of experience
High School Diploma
$51,000 to $60,000 per year

Published on 27 Sep 2023

Expires on 19 Aug 2023

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Coordinated Entry Program Manager

We believe that systemic oppression hurts the most marginalized people in society - including people of color, people from working class backgrounds, women and LGBTQ+ people. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.


The Coordinated Entry Program Manager works closely with the Continuum of Care (CoC) Director and key community partners to build a system response and support the vision of ending homelessness in Kent County. The Coordinated Entry (CE) Program Manager is responsible for the continued development, implementation, and oversight of the coordinated entry system. Work is completed in conjunction with Coalition staff and community-based partner organizations. Successful applicants for this position will possess strong project management and interpersonal skills. Successful applicants will be able to navigate discomfort and drive the organization towards equitable systems.

About the Grand Rapids Area Coalition to End Homelessness
The Grand Rapids Area Coalition to End Homelessness serves as the Housing Continuum of Care, or CoC, for Grand Rapids, Wyoming, and Kent County. The Coalition coordinates and facilitates planning efforts to resolve episodes of homelessness while concurrently working towards strategic goals with overarching mission of reaching functional zero, which is defined as episodes of homelessness are rare, brief, and one-time. Work is accomplished through a network of 50-60 membership organizations, community advocates, and leaders with a vested interest in ending homelessness.


Education and/or experience:

  • Advanced understanding of issues facing people in poverty and crises, with a commitment to assist individuals and families in achieving stability, health, wholeness, and independence.
  • Knowledge of local social service and non-profit sectors.
  • Solid knowledge of the Grand Rapids/Wyoming/Kent County CoC strongly preferred.



  • Proficient working knowledge of Microsoft Office Suite products including, but not limited to, Word, PowerPoint, Excel required.
  • Strong logic, critical thinking, and critical inquiry skills.
  • Excellent professional writing and verbal communications skills.
  • Exceptional work ethic and integrity.
  • Goal-oriented and results-driven.
  • Solid interpersonal skills, professional presence, and ability to interact with a diverse audience.
  • A track record of being self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment is strongly preferred.
  • Proven project management skills required.
  • Proven management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.
  • Excellent organizational and leadership skills.
  • Passion for inclusivity and diversity, and interest in being part of a multicultural team.
  • Strong ability to support a team culture and collaborative environment.
  • Creativity, initiative, and flexibility in decision-making.
  • Strong project management skills and ability to manage multiple work assignments and strict timelines.
  • Self-directed with ability to integrate tasks into the whole.

Minimum Salary Statement: All of the roles within HWMUW have pay ranges that commensurate with the knowledge, skills, and abilities of the successful candidate. The minimum salary for this position is $57,000.

We offer a competitive benefit package to full-time employees that includes medical, dental, vision, long-term disability, life/accidental death & dismemberment, flexible spending accounts, 401(k) plan with 50% employer match, a generous Personal/Sick and Vacation time off policy, paid holidays, a 37.5 hour work week, and more. This is a hybrid position with 2 days a week required in office.

Diversity, Equity, and Inclusion Statement We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our community. At United Way, we pledge to not only denounce racism, but to oppose all forms of intersecting oppression, including sexism, homophobia, transphobia, ableism, ageism, and every other form of systemic oppression.


Please see full description for more details.

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