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Community School Regional Supervisor

Knoxville, TN

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
$71,000 to $80,000 per year

Published on 7 Feb 2023

Expires on 7 Feb 2023

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Community School Regional Supervisor


United Way of Greater Knoxville is a vibrant organization committed to mobilizing the caring power of the communities we serve in ways that benefit us all. Led by a dynamic leadership team, we have tremendous opportunities for growth and transformation. Due to the changing nature of our work, we are seeking relationship-driven, forward-thinking, and action-oriented individuals to join our team. We enthusiastically encourage candidates from diverse backgrounds to apply.

United Way of Greater Knoxville’s Community Schools (CS) are built on a foundation of collective impact and leverage local partnerships and resources to provide comprehensive support for children and their families. With minimal supervision, the Community School Regional Supervisor assists in the facilitation of the development and implementation of the UWGK strategic plan and the Four Pillars of Community Schools in collaboration with the school and community members/partners; oversees the alignment of assets with needs; and manages the integration of before and after school programs and wraparound services with the academic program and schedule. In addition, S/He develops, supports, directs, and supervises (in close collaboration with school principals) assigned CS Site Coordinators while also working alongside other CS Supervisors, UWGK staff, and the Director of Community Schools to ensure the success and consistency of CS as an overall initiative. Will adhere to the principles and philosophy of United Way of Greater Knoxville (UWGK).

Essential Duties and Responsibilities include but are not limited to the following:

An individual must be able to perform each essential duty listed below at a satisfactory level, with or without accommodation:

Impact: Lead an inclusive strategy to transform systems, promoting self-sufficiency and equitable outcomes.

  • Ensure that Community Schools partner programs and services for youth, parents, and community members are correctly executed in coordination with the principal and other school staff.
  • Ensure equitable opportunities for expanded enrichment within the assigned schools.
  • Ensure parent representation and input are a part of decision-making across all pillars.
  • Oversee team data collection among school staff, students, families, community members, and partners to ensure consistency and transparency in reporting on the work of Community Schools
  • As a regional supervisor, you will own the best practice implementation of one of the four pillars of the CS strategy across all school sites.  As the pillar leader, you will capacity build, manage and develop community-wide efforts in support of this pillar and foster the development of team members' skills in support of this pillar.
  • Support the Director of CS in implementing UWGK’s strategic plan.

Employees: Create an exemplary and people-centric workplace through active engagement.

  • Utilize effective communication and relationship skills to serve as a liaison and maintain relationships between site coordinators, regional & site level steering committees, regional partner coalitions, Knox County Schools, UWGK, community members, and families.
  • Guide teams on how to align services to meet identified Community Schools initiatives and team priorities.
  • Lead, mentor, coach, and develop individual site coordinators as assigned through daily supervision to ensure the success of Community Schools sites.
  • Support the Director of CS in providing logistical direction, assistance, and solutions to site coordinators regarding school facilities, partner program schedules, policies and procedures, and other related issues.
  • Responsible for team personnel, including interviewing, individual professional development, performance evaluations with the Community Schools standards rubric, and time and attendance management.
  • Convene regular team meetings for team building, sharing of best practices, department advancement, and other related activities

Stakeholders: Maximize sustainable change through collaboration.

  • Identify, convene, and facilitate a regional site steering committee comprised of community representatives, family members, and school personnel.
  • Support the regional site steering committee through a continuous process of identifying needs and assets, establishing priorities, securing partners and resources, and providing governance to the Community Schools’ pillars.
  • Guide and support a regional coalition of partners to ensure systems and services are aligned and focused on results relevant to the priorities established by the regional steering committee.
  • Maintain accurate data records and document regional decisions, operations, personnel, and functions to provide regular reports to stakeholders.
  • Represent UWGK and Community Schools within the broader Knox County Community.

Operational Excellence: Steward every resource to its highest and best use.

  • Utilize needs and assets assessments that reflect school and community stakeholder perspectives.
  • Create, build capacity around, and support integrated support systems that can assist and support families, community members, and school staff.
  • Identify, convene, and facilitate a coalition of regional partners comprised of groups providing services supporting a region’s needs and priorities.

Revenue: Cultivate revenue streams that leverage relationships and opportunities.

  • Develop and manage the team budget
  • Assist in fundraising efforts to meet Community Schools’ operational revenue needs for the approved budget

Other duties as assigned

Salary Range: $65,000 - $80,000 annually

Minimum Education and Experience

  • Bachelor’s degree in Social Work Education or a related field. Lived experience relevant to this role will also be considered and can supplement instead of an educational experience. Master’s degree in relevant field preferred.
  • 3-5 years of experience specific to Community Schools.
  • Previous experience training or developing a team is strongly preferred.
  • Previous leadership experience preferred.
  • Experience working with computerized software, such as Microsoft Word, Outlook, Excel, or other similar programs, and knowledge of computer-based outcome reporting systems.

Knowledge, Skills, and Abilities

  • Passion for the mission and values of United Way
  • Ability to communicate clearly with stakeholders to inspire trust
  • Outstanding interpersonal, coaching, and listening skills, with the ability to communicate positively within all levels of the organization
  • Thrive in a dynamic environment and able to work on various projects simultaneously
  • Recognized for both emotional intelligence and intellectual rigor
  • Committed to exploring new ideas and innovative approaches to solving problems
  • Must be coachable
  • Ability to plan, organize, and perform various duties applying a wide range of procedures and rules
  • Attention to detail, a high degree of accuracy, reliability, timeliness, alertness, and use of judgment 
  • Active listening is essential
  • Fluent in the English language, both oral and written, including correct punctuation, spelling, and grammatical usage
  • Ability to complete basic math and review and interpret reports and graphs

Desirable, But Not Required

  • Understands the local community and the unique challenges and opportunities available
  • Experience with data management and reporting is strongly desired
  • Attention to detail and follow through on all elements of work
  • Experience in working with volunteer boards and committees


An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for achieving assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes, and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWGK and the movement. Demonstrates a commitment to UWGK’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluate available information and recommend a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and propose effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps team members informed regularly. Ensure that processes, systems, and resources are available and direct them appropriately to enable the team to accomplish its goals and objectives efficiently. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and uncertainty.

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems clearly and concisely. Communicates effectively with others up, down, and across the organization to achieve expected organizational results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.

Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside their team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to:

  • Sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear
  • Frequently required to walk
  • Occasionally required to stand and stoop, kneel, crouch, or crawl
    • Must frequently lift and move up to 10 pounds and occasionally lift and move up to 30 pounds
    • Specific vision abilities this job requires include close and distance vision, with or without correction
  • Must be able to provide own transportation to such meetings at various locations in the Greater Knoxville area

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Therefore, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position and the location of duties necessary require flexibility, as many job duties may need to be performed in various locations, including but not limited to Property Partner sites, Partner Homeless Service Agency sites, and other networking activity locations
  • The Main office has a typical office environment


United Way of Greater Knoxville Diversity, Equity & Inclusion Statement

We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for every person's health, education, and financial stability in every community.

Each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity, and inclusion for every person in every community.