HYBRID WORK ENVIRONMENT
By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job. It’s a mission. Come work with us!
Responsible for coordinating and executing the case management activities for United Way 2-1-1 and assigned special initiatives in conjunction with partner agencies and institutions. Work may involve working with individual clients, directing social workers, counselors, probation officers, etc. The position is responsible for the coordination of program services, training partners, supporting partner utilization of a case management database and reporting needs and outcomes to internal and external stakeholders.
General Responsibilities:
Coordinate and execute the following responsibilities associated with assigned programs, projects or initiatives:Serve as program coordinator and liaison to key stakeholders
Provide training to assigned stakeholders on process and technology
Design, plan, organize and direct orientation and training for case managers and stakeholders
Consult with stakeholders to determine solutions using best practices for complicated scenarios and positive outcomes for impacted individuals
Provide technical/administrative support for case management system for licensed program users
Research and analyze member or community needs to determine, meet and/or exceed program directions and goals
Present information using a variety of presentation instructional formats
Develop and offer specific training programs to help stakeholders meet/exceed expectations
Organize, develop and evaluate training materials, procedures and guides for program effectiveness
Provide direct service and support to assigned individuals or clients as a result of Senior Management assignment or program escalation
Counsel individuals regarding issues including mental health, poverty, unemployment, medical care, etc.
Serve as liaison or advocate between client and agencies/services
Maintain case history records and prepare reports
Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided
Manage agency/direct service programs
Participate in the determination of organizations policies and execution regarding such issues as participant eligibility, program requirements and program benefits for programs such as United For Families, Community and Agency Hardship Funds.
Assist with executing/overseeing United to Help Our Neighbors, UFF, Dollar More, Employee Hardship Fund, etc.
Establish and maintain relationships with other agencies and organizations in the community to meet community needs and close the gap on identified met/unmet needs
Oversee and execute procedures to meet objectives set for by Board of Directors, Senior and Functional Management
Evaluate program performance, ensuring appropriate quality measures and resources are used effectively
Prepare and maintain records and reports in support of functional and programmatic outcomes
Master utilization of case management software, providing feedback on enhancements to further programmatic goals and outcomes
Ensure adherence to program/project budgets
Assist 2-1-1 staff during times of emergency and disaster response as assigned 24 hours/day
Key Accountabilities:
Employee has responsibility for making decisions within the policy framework of the 2-1-1/Information and Referral Department and the United Way of Greater St. Louis.
Individual Annual Work Plans are developed in coordination with supervisor and Community Partnership team
KSA (Knowledge, Skills and Abilities):
Bachelors Degree; with a minimum of 2-3 years case management/project management experience
General office tools such as e-mail, fax, etc. and ability to learn/master legacy and case/client management and CRM systems
3 years work experience in non-profit agency, human services or related experience
Demonstrate an understanding of United Way, its philosophy and goals
Ability to complete multiple tasks and a high volume of work
Must have high level of attention to details and accuracy
Advanced customer service and problem resolution skills
Critical thinking, Problem Solving, Solution Building and Decision Making
Establishing and Maintaining Interpersonal Relationships
Advanced communication (written and oral) and interpersonal skills
Demonstrated ability to work independently and within teams, meet deadlines and manages projects effectively
Positive commitment and ability to work with a staff and serve a community
Positive commitment and ability to work with internal and external customers in a friendly, positive, cooperative and professional manner
Positive commitment to teamwork and collaborative communication
Flexibility and willingness to embrace change
Ability to accept close review and editing of work
Ability to work independently, including the ability to set priorities and focus on critical activities
Ability to sustain unbroken focus and pay great attention to detail
<20% travel required
We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.
To apply and submit your resume and/or cover letter: careers@stl.unitedway.org
Employment is contingent upon passing a background check.
United Way of Greater St. Louis is an equal opportunity employer