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Community Impact Operations Manager

Community Impact Operations Manager

locationNew Haven, CT, USA
PublishedPublished: Published 5 months ago
Administration / Customer Service
Full time
3 - 5 years of experience
$51,000 to $60,000 per year

We Love What Makes You Unique

Your perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As a team, we are also committed to addressing systemic racism and injustice in our community, our partnerships, and our practices. 

Who We Are Looking For

Do you get excited at the idea of helping team members and community partners track program data to tease out and tell their story of program impact?  Do you have a keen awareness to identify trends, stories, and opportunities in the community?  Are you always looking for ways to improve how a project team designs and implements its work? Would people who know you describe you as having an incredible attention to detail and an uncanny skill to organize information?  If you answered yes to the questions above, this position may be an opportunity for you to use your talents as a force for good in our community! 

United Way is seeking a Community Impact Operations Manager who is highly organized to help the Community Impact team manage a variety of program initiatives, track data and grant systems, and effectively utilize information and tools to tell our story.  This role will collaborate with and provide customer-centered service to a wide range of community partner organizations focused on education, financial stability, and basic needs. This role offers an innovative opportunity to help design new internal data and knowledge management systems to help increase United Way’s organizational effectiveness. 

What You Will Do

  • Manage data and identify opportunities for continuous improvement. As a systems thinker, you will be asked to manage United Way program data and reporting activities. You will be asked to apply critical thinking and creativity to explore ways that we can continuously improve the collecting, organizing, synthesizing, and sharing the data and story of United Way program impact.
  • Manage grant processes.  United Way coordinates several federal, state, and local grants and you will be the point person managing grant timelines, tracking grant progress, coordinating documentation and reporting, and identifying opportunities for continuous improvement.  You will also work closely with the Resource Development team to provide input and data for United Way grant submissions.     
  • Provide support and coordination for Community Impact initiatives. You will work closely with our Community Impact team to ensure we provide excellent support for our community partnerships – including organizing meeting logistics and partner communications for nonprofit organizations, local government, and other regional and state-wide partners.
  • Respond to emerging needs.  United Way steps up to support our community in new ways based on community needs.  In this role, you will be a go-to point person to help coordinate special community projects, annual impact reports, donor events, and other projects as needed. 
  • You will work as part of a team. You will report to the Vice President of Economic Mobility and you will be a cross-functional member of the Community Impact team. You will collaborate with our Marketing and Resource Development teams to tell the story of United Way to ensure that our community understands the work and impact in our community. You will also maintain good working relationships with community, nonprofit, and business leaders in the community. And of course, there will be other duties as assigned.

What You Need

  • Education: Bachelor’s degree with three to five years of relevant experience in a nonprofit OR the equivalent of lived experience in related fields.
  • Community Knowledge: an understanding of the Greater New Haven landscape of nonprofit partners in the areas of education, financial stability, and health. 
  • Data Management Skills: Experience working with various types of databases and content management systems is preferred. Skills to develop summaries and visual presentations of qualitative and quantitative data. Demonstrated desire to build a culture that values and incorporates data into reflection and decision making. 
  • Project Management Skills: Must be able to take initiative, demonstrate data or evaluation project leadership, work independently and produce consistently high-quality work. Ability to analyze and exercise sound judgment. Highly motivated and creative out-of-the-box problem solver.
  • Communication Skills: Strong communication skills; able to interface with all departments internally and ability to represent UW in a variety of settings. Demonstrated ability to synthesize material, both verbally and in written form for a broad audience. Able to present information at meetings.
  • Partnership Skills: Positive customer-service orientation to both external partners as well as our internal United Way team. Skills to establish and maintain high quality relationships with a variety of stakeholders. 
  • Planning Skills: Excellent organization skills and sharp attention to detail. Flexible thinker who can balance systems thinking and on-the-ground implementation. Ability to proactively see what actions are needed, take initiative, and implement projects.
  • Technology Skills: Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Access.  Experience with other CRM and data management platforms preferred.
  • Relationship Skills: Community-minded with high-level active listening skills and the ability to connect with people of different economic and ethnic backgrounds. Ability to balance a variety of perspectives representing all areas of diversity including race, ethnicity, gender, ability, age, sexual orientation, and religious beliefs/faith practices.
  • Local and statewide travel is required; out of state travel as needed.

About United Way

United Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Basic Needs, and Financial Stability. We tackle issues that cannot be solved by any one group working alone. We operate according to our organizational values.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment.

United Way staff are currently working hybrid, with at least two days per week in our office in New Haven.  The salary for this position is $50,000-$55,000. 

United Way is an Equal Opportunity Employer. 

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! 

To apply, go to http://uwgnh.org/careers

Required degree level

  • Bachelor

Years of experience

  • 3 - 5 years of experience

Salary range

  • $51,000 to $60,000 per year