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Community Impact Manager

Lexington, KY

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 6 Apr 2023

Expires on 12 Mar 2023

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Community Impact Manager

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.


The role of the Impact Manager, WayPoint Initiative (IMWI) is to manage the UWBG WayPoint Center housed in the Black & Williams Neighborhood Center located in the west-end of downtown Lexington, Kentucky.  This WayPoint Center was the first of its kind in Kentucky and is the model for other UWBG WayPoint Centers to follow. 

UWBG’s WayPoint Centers are sites located in and around the neighborhoods they exist to serve.  Each Center provides a multitude of services related to a client’s education, income, health, and other programming related to empowering families and helping youth to succeed.  Several of UWBG’s nonprofit partners have joined in and offer programming at WayPoint Centers or through warm referrals originating at the center.

The IMWI reports directly to the Director, WayPoint Initiative. The IMWI will manage the day-to-day operations of the center under the guidance of the Director, WayPoint Initiative.


  • Oversees the day-to-day operations of the center-based human services programming
  • Acts as the keyholder, or employee responsible for handling operational procedures, assisting coordinators, providing customer service, and supervising staff and volunteers
  • Schedules daily/weekly/monthly program delivery
  • Hosts periodic Collective Impact roundtable discussions and bringing together partners who also serve the Black & Williams neighborhood
  • Serves as the first point of contact for any client seeking services
  • Interacts with government officials who have bearing on center funding or functionality
  • Works alongside agency partners whose services are also offered within the center
  • Performs intake for clients and connects them to appropriate services
  • Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary
  • Manages a small team of staff, volunteers, and agency partners
  • Provides a minimal level of direct services to clients
  • Provides frontward facing customer service, and acts as an advocate for the community.
  • Drives foot traffic to the center by planning and conducting awareness campaigns
  • Schedules and executes back to school events and other neighborhood community building events (such as cookouts, etc.)
  • Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the surrounding community
  • Performs other duties as assigned 


MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations.

RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.


  • Drive for Stakeholder Success
  • Effective Communication
  • Adaptability and Change Management
  • Cross-Functional Capability and Collaboration


  • Bachelor’s Degree or 4 year of related field experience in human services, non-profit, program management and oversight, etc.  
  • Case-Management experience required
  • 1-2 years of supervisory experience preferred
  • Computer literacy, particularly in Microsoft Office, and reliable transportation is necessary
  • Extensive knowledge of current conditions and history of the west-end neighborhood of Lexington and surrounding nonprofit organizations highly preferred
  • Resident of the West End (past or present), or deep connection the community highly preferred
  • Proven management skills and successful oversight of social service programs
  • Strong organizational and time-management skills 
  • Excellent oral and written communication skills 
  • Strong project management skills with timely and consistent attention to follow up 
  • Personal leadership within a team environment, multi-tasker, self-motivated and takes initiative, shares credit, and takes responsibility for actions 
  • Effective problem solver and decision maker 
  • Strong customer service skills and enjoys working with the public
  • Self-starter who can problem-solve independently
  • Is innovative and focused on the needs of the community and identifying service gaps
  • Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect
  • Is flexible and willing to work occasional nights; Saturdays shift sometimes required
  • Computer literate: MS Office Suite 


  • Valid Kentucky driver’s license required as well as access to reliable insured automobile to be used for work-related travel in the Central Kentucky area   
  • Mental Health first-aid certification within first months of hire


Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, and Motor Vehicle Record (MVR) review.

The employee is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 25lbs.

The position is full-time and exempt, with full benefits. The salary is $42,500- $45,000.