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Community Impact & Data Coordinator

Grand Rapids, MI

Relocation expenses: Paid

Full time
1 - 2 years of experience
$31,000 to $40,000 per year

Published on 27 Sep 2023

Expires on 29 Jul 2023

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Community Impact & Data Coordinator


The Community Impact and Data Coordinator will oversee data collection through selected Community Impact software, carry out program outcome achievement analysis, and participate in evaluating and tracking United Way’s investment in programs with community organizations. Utilizing investigative, organizational, and analytic skills, they will create and maintain data submission processes; implement and execute year-round data mining projects for Marketing, Resource Development, and other community stakeholders while participating with initiatives that work toward strategic community collaborations.  This role will assist in monitoring on-going community needs, existing gaps, potential opportunities, and system-level trends to create a community assessment needs report.  As a United Way Staff Liaison in specified Funding Area(s), they will provide training, guidance, and mentorship to Partner Agency program staff.  This includes monitoring the effectiveness of agency programs/services and their ability to achieve outcomes. Report information to VP of Community Impact, Board of Directors, CEO, and other stakeholders as required.



  • Establish and maintain relationships with Partner Agencies and other community organizations.
  • Research and analyze community need to prepare reports.
  • Coordinate and schedule e-CImpact trainings, site visits, Partner Agency meetings and Community impact evens
  • Prepare agenda and meeting minutes at all CI meetings, this includes the Emergency Food and Shelter Program (EFSP), Partner Agency etc. 
  • Schedule Program Evaluation Site Visits and/or Funding Area Check-In Meetings during the year to assist and support Community Impact success.
  • Assist the team with special community outreach efforts, organizational events, etc., to advocate for increased awareness of programs.
  • Support community volunteers as assigned.
  • Assist VP of Community Impact as needed.
  • Verify submitted program data within reports and other processes. Identify obsolete inventory, inactive/suspended organizations, volunteers, staff, and inconsistent data.
  • Maintain and update content and reminders on agency web portal.
  • Develop and maintain year-round communications with United Way-funded Partner Agencies to ensure consistent information around United Way priorities, direction, deadlines, research, processes, opportunities, and key points of interest.
  • Attend and participate in the Partner Agency Meetings and relevant community events.
  • Coordinate with key United Way staff when their knowledge and expertise is needed to participate in Partner Agency meetings.
  • Initiate and or participate in cross-departmental discussions/initiatives to forward UW's goals with other staff as appropriate.
  • Provides coverage of front desk on a rotational basis.
  • Other duties as assigned.

Education and/or Experience

  • Bachelor’s degree in related field (non-profit administration, human services, social science, etc.) or equivalent experience. Data Analytics experience highly preferred.
  • 2+ years of experience in community programs and data-driven services preferred.
  • Knowledge of program methods, measures, evaluation, and assessment.



  • Strong oral and written communication skills with ability to effectively relate and present information to diverse audiences.
  • Proficient in Microsoft Office computer applications, spreadsheets, and word processing.
  • Creative thinker with strong interpersonal and customer service skills.
  • Adept at identifying and investigating problems and implementing the best solutions.
  • Stays up to date on latest industry trends, able to articulate trends and potential with conciseness.
  • Proven ability to work both independently and as part of a team; self-motivated to begin projects and complete multiple assignments with strict deadlines and guidelines.
  • Demonstrated ability to engender the trust and confidence of volunteers.



  • Requires extensive periods of time at a computer.
  • Operating office equipment such as: telephone, printer, laptop computer, copier, or fax machine.
  • Occasional lifting, up to 20lbs.
  • Local travel. 

Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Minimum Salary for the role:
All of the roles within HWMUW have pay ranges that commensurate with the knowledge, skills, and abilities of the successful candidate. The expected minimum salary for this role is $36,360.

ABOUT United Way Heart of West Michigan
At Heart of West Michigan United Way, we’re pursuing a vision of a thriving community for all.  We fight poverty in Kent County by uniting resources from donors, workplaces, and grant funders with the most effective programs that intervene in crisis and empower people to build toward self-sufficiency.


Diversity, Equity, and Inclusion Statement
We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our community. At United Way, we pledge to not only denounce racism, but to oppose all forms of intersecting oppression, including sexism, homophobia, transphobia, ableism, ageism, and every other form of systemic oppression.  Learn more here.