Job Title: Community Health & Resource Coordinator FLSA Status: Exempt
Department: Community Impact Core Hours: Mon – Fri; 8am-5pm
Reports to: Lead Community Health & Resource Coordinator
Salary Range: $38,000-$40,000
This position is a full-time position with United Way of the Piedmont. The Community Health and Resource Coordinator (CHRC) will serve Latinx families in Spartanburg County, primarily Spanish-speaking families in Spartanburg School District 7. The CRC will help families and individuals with assistance and support for (1) meeting critical needs; (2) obtaining and maintaining housing; and (3) creating a pathway to self-sufficiency. This will involve participating in the development and implementation of new outreach strategies to overcome barriers in the community for the Latinx population. The CRC will work closely with other CRCs, PASOs, and other nonprofit organizations. The CRC will complete training in the areas of trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, the family self-sufficiency assessment, VI-SPDAT, Charity Tracker, VITA, and other care coordination tools and techniques. If not already acquired, the CHRC will be required to complete Community Health Worker certification.
ESENTIAL DUTIES and RESPONSIBILITIES
- Provide clients with assistance that meets immediate and long-term needs, such as food, clothing, hygiene items, and other basic needs, as well as housing, medical, employment, education, transportation, etc.;
- Identify available community resources and provide in-depth referrals to housing, medical, and mental health services;
- Perform on-going case management duties, including monitoring and evaluating each client’s progression through their case management plan, and develop corrective action revisions to the plan as needed;
- Work closely with other case managers, housing providers, and community partners to advocate for clients to receive necessary services;
- Help complete client benefit applications and other paperwork for services;
- Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
- Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season and aid in the supervision of VITA sites as needed;
- Translate materials and communications as needed and appropriate related to UWP work and responsibilities;
- Successfully track, manage, and report goal attainment;
- Initiate collaborative opportunities and facilitate meetings that grow partnerships related to basic needs and financial stability services;
- Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
- Maintain integrity and keep all sensitive information confidential;
- Must be able to work a flexible schedule with the possibility of some early morning and evenings;
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL SKILLS and EXPERIENCE
- Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
- At least 2 years’ experience in program coordination, case management, coaching, or mentoring;
- Bilingual – Ability to communicate verbally and in writing in both English and Spanish fluently;
- Strong ability to effectively communicate both verbally and in written format.
- Strong interpersonal skills with ability to work independently or with others as a team.
- Ability to develop strong professional working relationships and collaborate with both internal and external partners.
- Ability to persuade or influence others in favor of a service, point of view, or course of action.
- Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality.
- Maintain a high level of integrity for self and others.
- Demonstrated excellent customer service skills.
- Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
- Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
- Ability to change course of action due to shifts in work demands.
- Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
- Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations.
- Demonstrated ability to present information to diverse audiences.
- Demonstrated ability to contribute to important strategy, operational and business decisions that affect department.
- Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
- Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals.
- Demonstrated ability to build relationships, negotiate, motivate and persuade others.
- Demonstrated ability to analyze situations, develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
- Demonstrated ability to be adapt and persevere.
- Demonstrated ability to exhibit extreme integrity and confidentiality.
- Demonstrated strong organizational skills and attention to detail.
- Regular and sustained attendance required.
- Must have valid drivers license and access to transportation throughout the workday.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee is frequently required to reach, stoop or kneel. Specific vision abilities required by this job include close vision, distance and color vision due to computer work. May be required to lift, push, or pull up to 25 pounds occasionally.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There is moderate noise associated with a business office including telephones, computer keyboards, printers, office traffic and visitors. The work environment requires the individual to have the ability to work in a confined space and sit at a computer terminal or in conference rooms.
United Way of the Piedmont is an Equal Opportunity Employer.
Employer of National Service: AmeriCorps, Peace Corps and other National Service alumni are encouraged to apply.
To apply, please send cover letter and resume to firstname.lastname@example.org.