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Community and Partner Engagement Director

Lansing, MI

Relocation expenses: Not paid

Full time
3 - 5 years of experience
High School Diploma

Published on 14 Aug 2022

Expires on 14 Aug 2022

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Community and Partner Engagement Director




The Michigan Association of United Ways is a dynamic small team that provides multifaceted support to United Ways across Michigan. We support local United Ways that fight for the health, education and financial stability of every person in every community.

Michigan 2-1-1 is a wholly-owned subsidiary of the Michigan Association of United Ways. Michigan 2-1-1’s mission is to leverage innovation through a statewide     network to connect people and resources for a stronger Michigan. This statewide network is in partnership with seven regional 2-1-1 contact centers, utilizing integrated technology and dedicated staff to support connected communities, where all people thrive.


Position Title:             Community and Partner Engagement Director

Reports To:                 Michigan 2-1-1 Executive Director


Annual salary around $90,000 depending upon education and experience, plus a comprehensive benefit package including employer subsidized medical, dental, and vision insurance, an employer matched 403B, and other benefits averaging an additional 35% of non- salary benefit. Additional work-life benefits include generous vacation and PTO.


Michigan 2-1-1 is working on a transformational, systems-change initiative called the Community Information Exchange (CIE). Following the model pioneered by San Diego 2-1-1, Michigan 2-1-1 is working on several projects to connect disparate health and social service agencies and their data systems to transform our collective ability to improve health and quality of life in our community. Central to the CIE include the development of a network of partners united to address social and health barriers to care; the provision of person-centered, collaborative care across multiple organizations; the development of an interoperable data system to assess needs, facilitate referrals and care coordination, and document outcomes; and the capability for the health and social services sector to harness real-time data for proactive community care planning.

The Community and Partner Engagement Director is responsible for establishing new and maturing existing 2-1-1 partner relationships across the 2-1-1 statewide network in effort to improve the health and social service system experience for people in need through Community Information Exchange (CIE). This position assists with the development of public relations and marketing toolkits, facilitates system & service model designs, conducts presentations and represents 2-1-1 in related network meetings. In coordination with the Project Manager and MI 2-1-1 team, the Community and Partner Engagement Director oversees implementation of CIE related project deliverables.

Position Responsibilites:

  • Develops, fosters and sustains mutually beneficial partnerships, service contracts and collaborations with state and regional organizations.
  • Leads design of closed loop referral partnerships, data sharing integrations and other CIE related opportunities.
  • Facilitates listening sessions, internal/external stakeholder dialogue to explore integration of 2-1-1 and health and human service system service delivery.
  • Identify issues or decisions requiring resolution and meeting with stakeholders to develop and implement appropriate solutions.
  • Work with supervisor to secure leadership approval for key program decisions.
  • Support the development of grant proposals or other fundraising materials.
  • Attend conferences and training as required to maintain proficiency.
  • Although our office is currently remote, this position may require some statewide travel (approximately 5-10%), including the ability to report to the Lansing office once per month, for in-person meetings. While our office is remote, staff should plan to work regular business hours (8am-5pm) at their home office or off-site location.

Other duties as needed and assigned.


  • The position requires knowledge normally acquired through a Bachelor’s degree in nonprofit management, public administration, business management, social work or related field.
  • Three (3) to Five (5) years of experience in a health or human services, community engagement, customer account management, or public relations work-related environment or an equivalent combination of education and experience.

Skills/Knowledge/Abilities (SKA) Required:

  • Knowledge and experience working with community-based collaborative initiatives involving multiple partners and constituencies.
  • Familiarity and knowledge of health and human service delivery systems, government agency and non-profit organizational structures.
  • Ability to lead and convene stakeholder groups
  • Detail-oriented with excellent verbal and written communication skills, as well as strong program and partner engagement management skills.
  • Must be proficient with Microsoft Office.
  • Ability to organize and manage complex processes.
  • Ability to navigate complex inter-organizational relationships with acumen, sensitivity and a long view of outcomes and objectives.

About Michigan 2-1-1 

Michigan 2-1-1 is a free service that connects Michigan residents with help and answers from thousands of health and human services agencies and resources right in their communities—quickly, easily, and confidentially. What’s more, we use statistical data (not personally identifiable information) from calls and web visits to help shed a light on the nature of social needs in Michigan for government officials and decision-makers across the state.


  • Diversity, Equity, & Inclusion: We know that by embracing differences, actively including a variety of voices, and joining together, we can best support equity, diversity, and inclusion in Out-of-School Time statewide.
  • Strategic Action: We believe in aligned, future-oriented and proactive approaches to support the Out-of-School Time system in Michigan.
  • Data Driven, Quality Practice: We invest in and support what we know are best practices using data to inform our decisions. We promote and advance a culture of continuous quality improvement.
  • Collaboration & Partnership: We believe in the power of the collective voice. We are committed to sharing expertise and experiences. We succeed together.
  • Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
  • Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

Learn more us at

Please submit resume and cover letter by August 14, 2022.