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Chief Operating Officer

Jacksonville, FL

Relocation expenses: Not paid

CEO/President/Executive Director
Full time
11-15 years of experience
Master's Degree

Published on 28 Oct 2022

Expires on 28 Nov 2022

Chief Operating Officer

United Way of NEFL is searching for a dynamic professional to help lead our team through a transformation to achieve our vision of a community of opportunity where everyone has hope and can achieve their full potential.  If you are looking for an adventure in impacting our community, please apply.

Vision and Mission:

At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.

Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.


Purpose of Position:

The Chief Operating Officer (COO) will share responsibility with the President (CEO) in managing specific operations and strategies of UWNEFL, assisting the President in governance and corporate administrative matters, including business/strategic planning and organizational change efforts.  The COO will provide supervision and oversight to staff teams and departments, in addition to representing the organization in the CEO’s absence in public meetings, events and with volunteers and other stakeholders to further United Way’s interests.


Key Responsibilities and Essential Functions:

  • Serve as strategic advisor to the President in supporting the vision and execution of the strategic plan and annual budget.
  • Provide leadership and support to the Human Resources Director in the implementation of HR strategic objectives including development and implementation of a professional development, career path, compensation plan, and recruitment strategies/initiatives.  Serve as the culture champion creating a positive work environment that attracts and retains talent.
  • Oversee and manage Information Technology staff and operations.  Serve as the Team Leader with the Chief Financial Officer and Chief Development Officer to ensure coordination, excellence, and efficiency for internal and external customer service in technology support.  In partnership with IT staff and community leaders as needed, develop an IT plan that ensures United Way has the IT resources needed to effectively, and securely, implement its strategic plan.  Identify new IT solutions as United Way innovates to better serve and engage donors, community partners, and volunteers in accomplishing United Way’s stated goals.
  • Provide leadership and support to the Head of Basic Needs in the implementation of 211, 988, and Mission United including information technology support and team training and development.  Partner with the Vice President of Community Impact, Head of Basic Needs, government leaders, and community organizations to ensure residents of Northeast Florida’s basic needs are met.
  • Provide leadership and supervision to the RealSense Prosperity Campaign ensuring that goals including grant objectives are met, resources to operate the initiative are secured, and services are provided in locations of greatest need through community partnerships.  Work with RealSense leadership to develop a strategy for maximum impact.
  • Support the Vice President of Community Impact to ensure grant-making processes are effective and efficient.
  • Supervise the Operations Manager and Front Desk Administrative staff.  In partnership with the Leadership Team, develop a plan to address administrative needs of the organization.
  • Serve on the Leadership Team and support the President in creating agendas and leading team building efforts to provide a united, visible, and positive presence across the organization.
  • Cultivate and maintain positive, productive relationships with board members, volunteers, community and business leaders, investors, stakeholders, employees, agencies, and partners.
  • Maintain knowledge of general business trends in philanthropy, legislative activity, technology, investors, and competitors to evaluate impact to the organization and the adjustment of strategies and plans.  


Experience/Position Requirements:

  • Master’s Degree in a related field preferred.
  • Ten plus years of administrative/executive management experience, preferably with responsibilities for multi-faceted strategic planning and direction.
  • Excellent broad based business background with knowledge and experience in organizational development, continuous quality improvement, and business compliance requirements, preferably with background in each of the managed functions.
  • Demonstrated executive and administrative capability including organizational development and change management experience.
  • Excellent analytical and decision-making skills, and an ability to anticipate and develop appropriate recommendations consistent with the desired work environment.
  • Outstanding energetic leadership, strategic vision and big picture perspective.
  • Excellent verbal and written communication skills and an ability to create the internal communication systems needed to engage and build staff ownership of the organization’s goals and objectives at all levels of the organization.
  • Ability to motivate, coach, and develop key executives and volunteers to meet the organization’s short- and long-range goals and objectives including identifying issues and developing solutions.
  • Business savvy, with creative, innovative, critical, and forward-thinking skills.
  • Appreciation of technology and how it can transform business objectives.
  • Excellent customer service skills.
  • Ability to assume a leadership role while establishing effective working relationships with a broad cross-section of staff and volunteers in a culturally sensitive and respectful manner.
  • Previous volunteer and/or work experience in both the for-profit and non-profit sectors is desirable.


Professional Core Competencies Required:

  • Mission Focused: Creates real social change that leads to better lives and healthier communities. This drives performance and professional motivations.
  • Relationship Oriented: Places people before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator (Includes teamwork and communication): Understands the roles and contributions of all sectors of the community and can mobilize resources (financial & human) through meaningful engagement. Strong supporter of a team environment.
  • Results Driven: Dedicates efforts to shared and measurable goals for the common good; creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward: Understands role in growing and protecting the reputation and results of the greater network.


General Physical Requirements for Essential Functions of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.


This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.


United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.