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Chief Operating Officer

locationRochester, NY, USA
PublishedPublished: Published 2 weeks ago
Leadership / Executive Board
Full time
5 - 10 years of experience
$160,000 - $200,000 per year

Opportunity Summary 

The Chief Operating Officer (COO) is the critical integrator and translator of our strategic vision into daily practice and operations at United Way. The COO is a dot-connector, systems thinker, anticipator, and empathic leader able to bring together and align various departments, perspectives, and goals into a cohesive operation to enable higher levels of impact across Greater Rochester and the Finger Lakes. 

The COO leads the business functions of the United Way and is responsible for providing operational leadership, management, and coordination across departments. The COO identifies opportunities and removes barriers so teams can excel. The COO brings clarity and purpose and is a champion for coordinating and executing the strategic plan and annual operating plans across teams. The COO works in lockstep with the President & CEO to advance and support internal work. This position is action-oriented, mission-driven, and facilitates processes from creation, implementation, completion, follow-through, and continuous improvement.

Essential Functions 

  • Partners with the President & CEO to carry out United Way’s vision and strategy 
  • Provides day-to-day leadership in support of the organization’s strategic plan, mission, core values, and objectives 
  • Has oversight of major internal functions and departments within United Way, including 

Human Resources, Information Technology, Facilities, the Business Service Center, and Project Management initiatives 

  • Working closely with the CFO, drives fiscal and business strategy to ensure financial responsibility and stability 
  • Leads across all departments to define and guide strategies and tactics to meet objectives and goals, measures effectiveness of processes and programs 
  • Provides timely, accurate and complete reporting on the operating condition of the organization 
  • Works with Executive Leadership Team to develop and implement plans for the operational infrastructure of systems, processes, and employees to achieve business goals 
  • Works with the CEO and Executive Leadership Team to establish annual, quarterly, and monthly strategic priorities and facilitates workflows 
  • Supports internal culture and engagement activities 
  • Leads special projects and initiatives for United Way. Integrates new initiatives and associated deliverables in core activities. Navigates and leads cross-functional teams 
  • Motivates and leads high performance management teams. Fosters a success-oriented, accountable environment within the organization 
  • Consistently demonstrates the values and mission of United Way • Performs other duties as assigned 

Skills and Competencies 

  • Aptitude for introducing and optimizing systems and structures to enhance operational efficiency and streamline processes 
  • Problem solver, decision maker, and change agent 
  • Ability to translate vision and strategy into implementation plans 
  • Highly organized project manager capable of anticipating and prioritizing needs, and delivering outcomes in an efficient and effective manner 
  • Ability to lift and grow effective teams with high emotional intelligence 
  • Expertise in best practices and innovative methods for supporting enhanced workflows 
  • Strong communicator at all levels 
  • Financial and business acumen 
  • Strong leadership 
  • Values diversity, equity, and inclusion and possesses cultural humility 

Education and Experience 

  • Minimum of 7+ years of experience as a Chief Operating Officer, Chief Financial Officer, or similar position; or equivalent combination of education and experience. 
  • Bachelor’s degree in finance, business, or related field; MBA or master’s degree in finance, business, or related field is preferred 
  • Professional experience and demonstrated achievement in areas such as strategic planning, financial management, and information technology 
  • Experience driving complex projects to completion, building collaborative networks, team optimization and accountability, and bringing order and rigor to high stakes initiatives 
  • Demonstrated ability to excel in a fast-paced organization with strong, diverse, and ambitious cultures 
  • Proficiency with the development and measurement of key performance indicators (KPIs) and the execution of strategic plans 
  • The ideal candidate is a motivated, highly organized, self-starter who is comfortable working collaboratively with a diverse group of colleagues at all levels in the organization.

Supervisory Responsibilities 

This position has significant supervisory responsibility. The COO oversees multiple functions that support the success of the United Way. The position may evolve to oversee other positions in the future. 

Compensation and Benefits 

United Way employees enjoy a competitive compensation and benefits package including paid time off, health insurance options with a generous employer contribution, retirement benefits with above standard employer contribution, flexible work schedules, team events, and internal committees for connection opportunities and fun!  

  • A salary range of $160,000 - $200,000 
  • A benefits package that includes health, dental, and vision insurance, a 403(b)retirement plan, life insurance, a flexible spending account, and health savings account.
  • General paid time off with 14 paid holidays a year (thirteen days off and two half days), two personal days plus your birthday off, two volunteer days, 12 sick days, and three weeks of vacation per year, all prorated in your first year of employment 
  • Paid professional development 
  • Opportunities to give back to the community in life-changing ways 

Reports to President & CEO 

Travel: Local travel required; out-of-town travel occasionally required  FLSA Classification: Exempt 

Join the Team! 

The United Way of Greater Rochester and the Finger Lakes is a dynamic and collaborative work environment comprised of more than 90 talented professionals who are dedicated to doing meaningful work in the community. 

We believe that diversity of staff and volunteers strengthens United Way of Greater Rochester and Finger Lakes ability to achieve its mission, vision, philosophy, and values. United Way is committed to having a workforce and volunteer teams that promote equity, and that reflect and celebrate the diversity of our community in all respects. 

We’re looking for people who are self-starters; excel in a collaborative team environment; have a passion for making a difference; and are natural relationship builders with proven success in making lasting connections. Join our team and make an impact serving our region.

More Information 

For additional information about this opportunity and to apply, please contact: Peter Petrella petrellap@talentrise.com 716-860-4485; Adam Nye nyea@talentrise.com 724-714-1530

Fields of study

  • Business administration / Management

Required degree level

  • Bachelor

Years of experience

  • 5 - 10 years of experience

Salary range

  • $160,000 - $200,000 per year

Required languages

  • English

Skills and Competencies

  • Adaptability and Change Management
  • Building and Developing Team Capability
  • Collaborator
  • Cross-Functional Capability and Collaboration
  • Develops Talent
  • Drives Engagement
  • Economic knowledge
  • Effective and Engaging Communication
  • Ensures Accountability
  • Entrepreneurial and Innovative
  • General knowledge
  • Grow Business and Revenue
  • Instills Trust
  • Mission Focused
  • Office applications
  • Optimizes Work Processes
  • Organizational Leadership
  • Strategic Relationship Management
  • Values Differences
  • Technical knowledge
  • Visionary