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Case Manager - Family Stability Services

Leesburg, FL

Relocation expenses: Negotiated

Associate
Full time
1 - 2 years of experience
Bachelor's Degree
$31,000 to $40,000 per year

Published on 4 Oct 2022

Expires on 15 Oct 2022

Case Manager - Family Stability Services

United Way of Lake and Sumter Counties' is seeking a FULL TIME Case Manager to join our Family Stability Services team!

This mature organization, located in Leesburg, FL has been a mainstay of the community for over 50 years. As the organization has grown and the needs of our two-county community have also grown, expansion of our services has become the focus. With a line of valued possible clients at the door on the first of each month, and needs that rise and expand with the onset of each strain of COVID, joining this team will allow you truly to have a direct, positive impact on the community. It is also never a position anyone might refer to as boring. LOL! If you have a social work or case manager background, are a go-getter and problem solver, are excited about serving others and being a part of a fun team with exciting growth opportunities, you have our attention. Additionally, the ideal candidate in this position will join the team as if he or she has been here far longer than it may show on paper, as well as, is "ready to hit the ground running".

Let's add a few more details:

The Case Manager's primary role is to provide case management in a 40-hour work week, Monday through Friday, along with service and resource coordination in a human services environment with clients who are low-income and/or in crisis or emergency situations. In this position, it is also possible for your services to be provided at times in an off-site location, as we expand satellite locations and offerings. Reliable transportation will be needed for this role, with potential travel to include in-home case manager visits (depending on the fund one chooses to help with), as well as satellite office work in Sumterville, Four Corners/South Lake, or Mount Dora.

Primary Responsibilities: 

While any position has the elusive "other duties as assigned" option, you can count on these specific responsibilities.

  • Conduct phone intake assessments and in-person appointments
  • Manage confidential documentation
  • Maintain a clear understanding of eligibility criteria and needed documentation for different funding sources at the local, state, and federal levels.
  • Process qualification criteria and documentation for rental, mortgage, and utility assistance to eligible households.
  • Counsel clients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining financial stability.
  • Conduct activities and monitor the service environment in a manner to maximize client success and well-being.
  • Attend community events and trainings that pertain to resources specific to Family Stability Services.
  • Work with community partners to maximize the assistance for clients, including knowledge of additional resources.
  • Advocate on behalf of clients and families for services, basic needs, and other related issues.
  • Work directly with the finance department for proper management and payment of services to landlords and utility companies.
  • Prepare and compose case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
  • Conduct comprehensive, client-centered social work activities in accordance with best practices.
  • Perform other duties and assume other responsibilities as assigned by supervisor, the Director of Family Stability Services.

Minimum Qualifications:

Education: Bachelor's degree with major course work in social work, psychology, or other closely related field

Experience and Preferred Skills: 

  • Minimum of two years’ experience in social casework or closely related field
  • Demonstrated ability to communicate respectfully and effectively with a diverse audience and diverse leaders
  • Demonstrated problem solving skills
  • Demonstrated skillsets in interviewing practice along with a selection of techniques for acquiring delicate information, conducting assessments, and working with clients in high stress or crisis
  • Proven track record of responsibility, self-management, decision making, and team work
  • Exceptional organizational skills and ability to juggle multiple projects, papers, funds, and details, while driving toward spend deadlines
  • Must have experience with Microsoft Office Suite and ability to work in online platforms
  • Sound and independent judgment, as well as critical thinking
  • Emotional maturity and confidence
  • Professionalism, confidentiality, empathy, tact, customer service focus, and discretion 
  • Excellent oral and written communication skills
  • Fluent bilingual skills in Spanish highly favored and preferred

The Rest of the Story...

There are always some unwritten rules that build and create the culture of an organization. Rather than make you guess and to help ensure this role and team is both a good fit for you and that you are a good fit for us, here are some of our main priorities and focal points: 

We have fun .... We work HARD .... We work TOGETHER
We are OF SERVICE to our community.

In addition, these are the competencies embodied by all team members:

  • Mission-Focused
  • Relationship Oriented
  • Collaborative
  • Results-Driven
  • Brand Steward

Working with the United Way of Lake and Sumter Counties also comes with a significant number of benefits for the non-profit industry. Those benefits for full-time team members include competitive salary and bonus structure, 12 paid holiday; health, dental, and vision insurance and HSA; accrued vacation, sick, and personal time, as we well as a 401K for those who qualify.

Additionally, this job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of this role.

The team of United Way of Lake and Sumter Counties looks forward to learning of your interest and to hearing from you soon.