Provide comprehensive case management services by assessing needs to determine which services and assistance are necessary. Establish and maintain effective relationships with community agencies, serving as a liaison between clients and agencies. Conduct assessments and develop individual recovery plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
- Previous experience working in human services, particularly with persons who are homeless, is preferred
- Effectively oversee and manage a full caseload
- Maintain regular and ongoing contact with clients
- Assess the needs of clients, provide support, and assist with resource referrals
- Assist clients with completing and submitting paperwork for needed community resources, such as housing, food, employment, and educational assistance, in a timely manner
- Develop knowledge of community services and make a referral to these agencies for the families.
- Advocate and raise awareness on behalf of clients and the needs in the community
- Respond to a crisis efficiently and effectively
- Ability to communicate and interact with families in a friendly, caring, and professional manner
- Maintain accurate and up-to-date records and documentation of clients
- Attend training, meetings, as needed
- Demonstrates competency with skills and procedures by conducting a needs assessment and coordinates services and resources
- Demonstrates assessment and interview skills through the development of appropriate service plans
- Demonstrates the ability to work collaboratively with community service professionals
- Develops and implements educational and social plans to meet the individuals' needs
- Evaluate the outcome of an individual's progress within a designated period of time
- Develops and maintains appropriate case records/reports and other pertinent information in accordance with the parish, state, and federal laws, regulations, and policies
- Maintains awareness of new developments and trends through professional publication, attendance at workshops, and other professional development activities
- Maintain an open form of communication with Supervisor
- Maintain confidentiality of information and documents
- Other duties as reasonably assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's Degree in the human service-related field, including psychology from an accredited university/college with professional experience working with children or a Bachelor's Degree in Social Work preferred.OR High School diploma or GED is required with 3 years experience in lieu of a Bachelor's degree,
Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, presentations, and procedure manuals. Ability to effectively present information and respond to questions.
Ability to plan, organize, and supervise the work of assigned personnel. Ability to work tactfully and harmoniously with staff, agencies, and the public. Ability to handle pressure, objectivity, confidentiality, organization, planning skills, reporting skills, listening, verbal communication, and client relationships.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand for long periods. The employee is required to use hands to handle or feel controls, talk and hear. The employee must occasionally lift or move lightweight.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
● Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
● Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
● Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
● Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
● Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.