Role: Care Coordinator
Reports to: LSP Project Manager
The LSP Care Coordinator is responsible for providing information, referral, advocacy, and case planning design for LSP crisis and vulnerable customers. The primary goal is to provide education and resources to help LSP customers remain successful in the LSP program and become financially self-sufficient.
- Connect daily with customers to develop and implement custom self-sufficiency plans.
- Design client specific resources to assist in removing barriers. Conduct follow-up after 6 months. Document and calculate all movement on the self-sufficiency scale.
- Identify and remove barriers to self-sufficiency. Design referrals to assist LSP customer with achieving their self-stainable goals.
- Document all customer action steps and record all referrals.
- Provide validation support for agency submitted LSP applications.
In addition to the core responsibilities of the position, may be asked, or may seek to engage unique abilities, strengths and passions through participation on cross-functional teams.
- Communicates Effectively
- Relationship Management
- Continuous Learning
- Drives for Results
- Problem Solving / Critical Thinking
- Customer Focus
- Teamwork and Inclusion
- Ability to handle stressful situations with calm and courteous demeanor
- Strong organizational, interviewing, and interpersonal skills
- Ability to work with a diverse group of individuals from various social-economic status
- Knowledge of government, nonprofit, public health, and/or human service resources
- A high school diploma or associate's degree with some social services coursework
- A minimum of 1-3 years of experience in a call center or similar work environment
- Proficient with Microsoft Office applications and Internet usage
United Way for Southeastern Michigan is an Equal Opportunity Employer.
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.