United Way Jobs
Associate, Care Coordinator/Case Manager

Associate, Care Coordinator/Case Manager

locationMemphis, TN, USA
PublishedPublished: Published 1 week ago
3 - 5 years of experience
$49,000 - $50,000 per year


United Way of the Mid-South is a multi-million-dollar non-profit public charitable foundation that
mobilizes financial and human resources, across 8-counties, to meet critical needs and to help
ensure that hundreds of thousands of Mid-Southerners can achieve their highest potential. We
support high-performing nonprofit agencies who are on the front lines fighting to decrease poverty in
our community by addressing the essential building blocks for success – education, financial stability,
and health – while maintaining vital safety net services in food, shelter, and safety for individuals
facing crisis situations. By joining United Way of the Mid-South, you are uniting with a team who is
moving the needle on poverty and making our community a place where everyone can thrive.


The Care Coordinator, Housing is responsible for addressing the diverse spectrum of housing needs
for families at risk of homelessness and housing insecurity in Shelby County. DTD presents real
solutions for the most vulnerable in our community by providing flexible funding, access to emergency
housing, transitional housing, and independent living (e.g., rapid rehousing). In partnership with the
Agency Relationship staff, generate and manage housing leads to grow the landlord network through
landlord visits and cultivation. Maintains detailed records on housing status, landlord recruitment,
housing inspections, and payments made on behalf of clients (security deposits, rent or mortgage,
utilities, legal fees, additional support for barriers to stabilization). The Care Coordinator positions are
integral to DTD. With a primary responsibility of working with clients to provide coordinated care by
developing, monitoring, and evaluating care plans, connecting clients to needed services, and
following up with clients and providers to assess progress toward client goals. In this unique
opportunity, you will help cultivate and transform lives leading to a hopeful, resilient, and self-sufficient
family and community.

● Clearly articulate the United Way of the Mid-South and Driving the Dream mission, goals and
value proposition to landlords and community stakeholders.
● Complete intake, interviewing, assessment, and referrals to identified service providers.

● Provides case management with a focus on crisis management, employment, housing, and other
● Process all referrals in a timely manner.
● Establish and maintain relationships with enrolled clients through monitoring and follow up as
determined by established policies and procedures.
● Provide weekly, monthly and quarterly reporting updates.
● Participate in all meetings, trainings, and professional development opportunities.
● Prepare, review, and submit reports within the required time frames.
● Actively generate and qualify new housing leads for families.
● Recruit new individuals/companies to landlord network, through ongoing landlord cultivation,
encouraging them to become “preferred landlords”.
● Maintain landlord relationships through ongoing communications, resolution of client issues, and
ongoing inspection to ensure properties are taken care of, and prompt customer service.
● Ensure adequate rental units are available for clients, in order to move families quickly from
shelter/homelessness into appropriate housing.
● Contact families within 24-48 hours upon receipt of referral to discuss housing programs, assess
housing barriers, and begin making a housing plan.
● Arrange transportation for families to view and approve possible housing placements if needed.
● Understand the needs of clients and be able to effectively advocate for housing needs.
● Provide ongoing advice, expertise, consultation and technical assistance on housing matters.
● Serves as a liaison between United Way of the Mid-South and other housing agencies, providers
and landlords/property managers on all matters related to housing.
● Perform administrative duties related to paperwork and documentation for all housing programs
and grants, ensuring full compliance related to housing.
● Perform other duties as assigned.

● Bachelor’s degree in Communication, Education, Social Work, Public Administration or other
related field.
● At least three (3) years of experience providing social work, care coordination, case management,
etc. in human services.
● Experience working with adults in managing and supporting client's needs.
● Must be fluent and flexible with technology (i.e., strong computer skills, particularly with
spreadsheets, databases, and remote access).
● Familiarity and a broad understanding of the local services and ability to connect clients to these
services to meet their needs.
● Ability to work effectively in an outcomes-based environment with competing priorities.
● Demonstrated knowledge of case management standards.
● The ability to assess status of participants, plan and evaluate care plans, monitor and assess
participant progress and needs.

● A broad understanding of local services and the ability to link services to participant needs.
● Ability to effectively interface with a wide range of partner community agencies.
● Maintain confidentiality and objectivity when dealing with sensitive client issues.
● Demonstrated commitment to the field and a passion for serving under-served and under-
resourced individuals, families and/or communities; particularly people living in poverty.
● Desire to serve as an integral leader at an established community institution in the midst of a
unique period of change and transition.
● Not just tolerance for, but enjoyment of, working with a degree of ambiguity during this
entrepreneurial period of transformation and ability to help others successfully move through this
● Quick learner, possessing superior judgement.
● Working knowledge of results-based accountability frameworks.
● Demonstrated strong critical thinking skills for analysis and problem-solving.
● Experience designing and implementing training on various subjects and modalities.
● Ability to work independently and to structure the work environment as demonstrated by strong
organization skills.
● Ability to communicate across all levels of the operation with a great degree of respect and

No direct supervisory responsibility.


While performing the duties of this job the employee is regularly required to sit, talk and/or hear. The
employee is frequently required to use finger and hand motion, and occasionally to stand, walk and
reach with hands and arms. Physical requirements include climbing stairs and being able to carry, lift,
and, set up equipment and furniture weighing up to 25 lbs. Specific vision abilities required by this job
include close vision, distance vision, depth perception and ability to adjust focus.

United Way of the Mid-South is an equal opportunity employer and does not discriminate against any
person because of race, color, creed, religion, sex, national origin, disability, age, genetic information
or any other characteristic protected by law. This nondiscrimination policy extends to all terms,
conditions, and privileges of employment, as well as, the use of all company facilities, participation in
all company-sponsored activities, and all employment actions. United Way of the Mid-South will
make reasonable accommodations for qualified individuals with known disabilities unless doing so
would result in undue hardship. UWMS is committed to demonstrating diversity, equity, and inclusion
in our workplace and community. We value the unique skills and contributions of each individual and
believe in the power of collective leadership, accountability and unity. Flexible hours are required as job duties demand. Must have a valid Driver’s License, car insurance,
and reliable transportation. Must have personal cell phone to communicate outside of the office.

Please note, this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this position. Other duties,
responsibilities and activities may be assigned at any time with or without notice. Occasional travel
may be required in order to complete the requirements of this position.

● Builds and leads a diverse team that enables the organization to succeed; Hires the right people;
Demands high performance and results; Ensures people’s work is aligned with the mission and
● Is open to new ideas; Invests time and resources in training, development and succession for the
department; Identifies and grooms high-potentials; Delegates effectively.
● Coaches and mentors employees and teams.
● Receives and provides feedback in a constructive way that builds confidence among staff;
Addresses performance problems.

● Demonstrates understanding and knowledge of the United Way network; understands the
business of the organization; and, effectively creates strategy.
● Understands the community and its business environment.
● Understands general business and financial principles required to effectively lead, manage and
align resources for performance; is able to read financial statements and create budgets.
● Contributes to the bottom line by helping the organization grow its resources and capacity.

● Establishes effective and efficient processes that align the department priorities with organization
goals, strategy and mission.
● Collaborates effectively within the organization.
● Inspires and motivates people to build the culture of United Way as the Mission of Choice.
● Engages volunteers in a way that helps execute the strategy.
● Develops strategic relationships to benefit United Way and the community; and, Knows key
players in community and is diligent in maintaining and expanding the network of partners.

● Seeks to learn from inside and outside the network to build skills, knowledge, and abilities to
challenge the organization in reaching its potential.
● Is an effective spokesperson for United Way and its work
● Establishes credibility as a leader on critical issues and solutions affecting the community.

● Effective Communication
● Collaborator
● Ethical Practice
● Global & Cultural Awareness
● Relationship Management
● Adaptability and Change Management
● Cross-Functional Capability and Collaboration
● Deep Community Expertise
● Product Development and Implementation
● Advocacy and Public Policy
● Drive for Stakeholder Success

● Mission-Focused: Catalyze others’ commitment to mission to create real social change that
leads to better lives and healthier communities. This drives their performance and professional
● Relationship-Oriented: Understands that people come before process and is astute in cultivating
and managing relationships toward a common goal.
● Collaborator: Understands the roles and contributions of all sectors of the community and can
mobilize resources (financial and human) through meaningful engagement.
● Results-Driven: Dedicated to shared and measurable goals for the common good; creating,
resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
● Brand Steward: Steward of the brand and understands his/her role in growing and protecting the
reputation and results of the greater network.

Required degree level

  • Bachelor

Years of experience

  • 3 - 5 years of experience

Salary range

  • $49,000 - $50,000 per year

Required languages

  • English

Skills and Competencies

  • Collaborator
  • Drives Engagement
  • Relationship-Oriented