Skip to main content

Assistant Vice President, Community Outreach (2-1-1 HELPLINE)

Houston, TX

Relocation expenses:

Not applicable
Full time

Published on 14 Oct 2022

Expires on 14 Nov 2022

Assistant Vice President, Community Outreach (2-1-1 HELPLINE)


United Way of Greater Houston’s work is centered on moving people to financial stability. Financial stability services with support from early childhood and youth development programs, health care programs, escape from violence programs and basic needs programs will help families in our community not only become financially stable, but also build stronger, more sustainable futures for themselves and their children.    
Everyone has different goals, different needs, and different strengths, and helping families not only land on their feet but stay there requires a tailored approach and support at every stop. That is why our strategy includes navigators to coach families as they create their unique plans, a technology platform to streamline coordination and access to services, and the kind of foundational support that allows people to focus on the future. 


The Assistant Vice President, Community Outreach provides leadership in support of United Way of Greater Houston’s (UWGH) community outreach work, specifically the 2-1-1 Texas/United Way HELPLINE. The AVP’s responsibilities are twofold; (1) leading and further developing a strategic comprehensive operation of the 2-1-1 Texas/United Way Helpline and (2) participating in setting a strategic direction for current and future efforts of the department.

Reports to the Vice President, Community Outreach and leads a team of professional staff.  Works collaboratively within the entire organization and requires the coordination and support of high-level volunteers, which involves building relationships with public and private sector institutions, nonprofit organizations and community partners.

A key competency of this position is the ability to listen well and possess strong interpersonal skills to perceive and react sensitively to the needs and interests of internal and external community partners. The incumbent will be flexible, self-motivated, accurate, professional, and detail oriented.  Adeptness in conveying the story of the United Way to a diverse community is paramount.


  • Provides leadership in the implementation and continuous improvement of the 2-1-1 Texas/United Way Helpline.  Oversees the operation, evaluation and strategic planning for the program, forecasting future growth and development to maintaining a high standard of quality and performance. Ensures the continued development of the community resource database as an effective, up-to-date technological system.
  • Coordinates community education, marketing activities and resource development.  Represents UWGH on area-wide committees, promoting United Way’s role as convener of community groups for interagency and collaborative activities.  Participates in emergency management response efforts during major disasters, leading 2-1-1 response.
  • Supports the management team in development of the departmental staff and provides guidance as they carry out their duties.  Responsible for reviewing key activities, assignments and progress to optimize staff’s success; coaches management team on relationship management skills, counsels, guides and evaluates staff performance metrics on a regular basis.   Creates an environment of open communication and leads staff to maximize productivity, creativity, and operational results.
  • Administers and ensures compliance with grants and contracts and maintains AIRS accreditation.
  • Handles other responsibilities as assigned such as special projects and organizational activities related to integrating division activity with the United Way strategic plan.  Works collaboratively works with select cross-functional taskforces and committees.



Bachelors or better in Social Work or related field.


Masters or better in Social Work or related field.


  • Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
  • Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.