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Account Manager

United Way South Hampton Roads
Norfolk, VA

Relocation expenses:

Full time
3 - 5 years of experience
High School Diploma
$51,000 to $60,000 per year

Published on 21 Jul 2023

Expires on 6 Jul 2024

Account Manager

Why Work for United Way

Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how much our community needs us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. If you are motivated, hard-working and passionate, United Way may be the perfect place for you.


Objectives & Expectations

United Way improves lives by mobilizing the caring power of communities to advance the common good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and crises.


The Account Manager will be responsible for managing a $2M+ portfolio of accounts. The individual is expected to work closely with 50+ chairman ($150,000+) and key ($20,000-$149,999) level companies to plan and execute on a successful campaign, year-round engagement, and opportunities to grow revenue both inside and outside of campaign. They are expected to spend 75% of their time in the field meeting and interfacing with key constituents and prospects to increase overall giving for the organization through these channels.


Cultural Competence

The Accounts Manager adapts a lens of cultural competency that conveys empathy, support, and an understanding of the people with whom they work (both internally and externally), unite, and serve. This competency helps to build trust and effective engagement, cultivate stronger relationships, expand our organization’s reach, and more effectively and respectfully connect with people regardless of background.


Core Competencies

Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. These include:

• Mission Focused: The top priority is creating real social change that leads to better lives and healthier communities.

• Relationship Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

• Results Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

• Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, and thus, the greater network.


Core Job Responsibilities


• Inputting into CRM accurate donor information, all external meetings, follow-up notes, important communications and all opportunities


Community Collaboration

• Develop year-round engagement plan for all accounts to advance our partnership including stewardship, engaging employees in our work and pursuing additional revenue generating opportunities like event sponsorships, grants, cause marketing campaigns etc.

• Work cross departmentally w/ marketing to help develop and execute on stewardship/recognition best practices


Data, Research & Reporting

• Analyze and track donor engagement

• Track and monitor campaign results compared to projections and follow up on key activities


Resource Development and Outreach

• Complete at least 4 calls (face-to-face engagement meetings) per week on accounts, members and prospects with a strategy for each call

• Plan and execute on effective fundraising activities and events including presentations, companywide gatherings, direct solicitation of individual donors and managing online fundraising portals/platforms

• Plan and execute stewardship engagement and recruit new business accounts

• Provide excellent stewardship to donors and companies

• Attend UWSHR and local community events, where applicable

• Other duties as assigned


Key Metrics

• Complete 16 face-to-face meetings per month

• Complete 60 meaningful interactions (emails, phone calls, etc.) per month

• Increase total revenue of account portfolio by 3%

• Increase revenue and participation percentage of managed accounts


Key Skill Requirements

• Bachelor’s degree preferred 

• 3-5+ years sales/fundraising experience 

• Experience in cultivating, soliciting and securing gifts with an ability to manage portfolio 

• Must be organized and task oriented to ensure deadlines are met 

• Analytical and creative problem-solving skills 

• Self-starter with the ability to work with minimum supervision 

• Exceptional attention to detail to produce consistently error-free work 

• High level of professionalism 

• Ability to handle complex situations with tact and poise, appropriately representing UWSHR

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies

• Strong problem-solving, research, analytical, organizational and verbal/written communication skills

• Must be willing to travel and must have a driver’s license; weekend and evening work will be required

• Ability to work independently with a strong work ethic, high degree of self-motivation, initiative and work well under pressure

• Volunteer and committee management skills

• Proficient computer skills, CRM experience preferred


Commitment to Equity, Diversity & Inclusion

We take the broadest possible view of diversity.

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and

progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must

have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.


Working Environment

Typical office environment with some time spent in outside meetings. Nights and weekends may be required for special events or meetings.


Physical Requirements

• Ability to stoop, lift, finger – for example pick, pinch, type, and grasp

• Ability to clearly and concisely express and exchange detailed information and ideas to others accurately via spoken word.

• Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.

• The worker is subject to a variety of inside environmental conditions that may occur in an office, a private home, or elsewhere in the community including temperature variations, unpleasant odors, and potential allergens.

• Although inside work is the standard, it is required that the individual be able to travel and may be exposed to a variety of weather conditions.


Interested? Please send your cover letter and resume to We will continue accepting applications until the position is filled.


United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.