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211 Specialist

United Way of Northern Utah
Ogden, UT

Relocation expenses: Not paid

Full time

Published on 19 Mar 2021

Expires on 19 Mar 2021

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211 Specialist

Summary of Work:

Utah 211 is a statewide information and referral service available to clients 24 hours, 7 days a week. Utah 211 builds partnerships on the local and statewide level with a mission to empower clients with information to make a meaningful impact in their lives. The statewide Utah 211 team works to identify gaps in services and partners closely with leaders throughout Utah to identify needs within local communities.

The 211 Specialist will manage the Utah 211 Program at United Way of Northern Utah and oversee 211 projects and partnerships in the Northern Utah service area. Additionally, the 211 Specialist will work to ensure that individuals and families in Weber, Box Elder, and Morgan Counties have access to updated information and get connected to health and human resources. Guided by the United Way of Northern Utah (UWNU) Strategic Plan, the 211 Specialist will develop Utah 211 partnership opportunities and help organizations more fully utilize the 211 information and referral services (phone, web, app, email, and text) to serve individuals and families in need. The 211 Specialist will work in close collaboration with United Way of Salt Lake (UWSL) and other United Ways in Utah to ensure statewide alignment and brand stewardship.

Key Responsibilities:

Responsibilities to UWNU:

  1. Build and strengthen partnerships in the community of Northern Utah on the value of Utah 211.
  2. Foster a collaborative relationship with service providers, partners, and non-profit agencies. Educate stakeholders and the general public about Utah 211’s role and services through presentations, training sessions, social media and newsletter content, and other means.
  3. Develop and maintain relationships with municipalities, county departments, schools, and other community-based organizations in order to disseminate information, create collaborative efforts and bring awareness to the resources and tools of Utah 211.
  4. Update and maintain partner organization and non-profit agency information for the Utah 211 resource database located in Weber, Morgan, and Box Elder Counties.
  5. Attend meetings, conferences, and workshops related to Utah 211 management in order to learn new information and to develop working relationships with other specialists.
  6. Serve as Utah 211’s Public Information Officer (PIO) during times of local emergencies and facilitate annual Utah 211 disaster and emergency training for UWNU staff.
  7. Link any person/family that calls or walks-in to UWNU to service providers as needed and record client referral information accordingly for appropriate follow-up.
  8. Support UWNU departments, events, and initiatives through collaborative efforts; attending regular department meetings and engaging in Day of Caring, Day of Action, Bright by Text, etc.
  9. Lead 211 Day (February 11th) volunteer and outreach efforts for Northern Utah - a UWNU Year of Action event.
  10. Serve as volunteer coordinator for Northern Utah with requests from Utah 211.
  11. Participate and support the Northern Region Volunteers Active in Disaster (VOAD), Local Homelessness Coordinating Council (LHCC), Weber State University Basic Needs Team regular meetings, and other local council meetings as needed.  
  12. Lead FamilyWize outreach and distribution efforts for UWNU and track efforts for quarterly, annual reporting purposes.

Responsibilities to Statewide Utah 211/UWSL:

  1. Connect directly with service providers and update all records for the region at least annually, ~60 service providers per quarter. Quarterly achieve 95-100% data integrity of these service providers and resource details assigned to UWNU with detail-oriented guidance that is current and aligned with database style standards as set forth by a style guide that will be provided.
  2. Keep a pulse on seasonal services and update provider records accordingly related to tax programs, holiday services, back-to-school drives, and as needed.
  3. Perform monthly statewide service provider audits with the Utah 211 database team for accuracy and style alignment.
  4. Track all completed and ongoing outreach and partnership efforts. Keep track of specific details that outline the impact of outreach efforts and provide quarterly metrics and updates for statewide reporting through Google Sheets, Asana.
  5. Support Utah 211 disaster response information coordination and efforts within the state and nationally.
  6. Participate in and support Utah 211 database, outreach, leadership, and Steering Council meetings.
  7. Manage and facilitate closed-loop referrals received within the Unite Us platform on behalf of residents of UWNU designated areas, and support the coordination center team in collaboration with United Way of Salt Lake and United Way of Utah County.


  • Strong written and oral communication skills
  • Detail-oriented with the ability to plan, manage, and follow through on multiple projects
  • Knowledge of Microsoft Office (Word, Excel and PowerPoint) and experience using database programs.
  • Excellent interpersonal and problem-solving skills
  • High standards of professional ethics and conduct
  • Able to do limited in state and out of state travel, and occasionally work evenings or Saturdays.


  • Bachelor’s degree in social or human services or communication field OR equivalent directly related experience
  • Knowledgeable about database functions
  • Familiarity with the functions of Health and Human Services agencies
  • Experience training and/or working with volunteers


  • 211 and United Way experience
  • Information and referral service experience
  • Marketing and awareness campaign experience
  • Partnership building experience
  • Bi-lingual English/Spanish 


The employee must have the ability to lift, carry, push and/or pull objects weighing up to 20lbs.

How to Apply: Email a cover letter, resume, and references to Mitchell McBride,

Salary Range: Competitive - based on experience and qualifications ($36,000 - $40,000) with competitive benefits package (health, dental, and 403B match of up to 10% after one year of employment)

Hours: Full-time exempt

Location: Ogden, UT

Closing Date:March 19, 2021

About United Way of Northern Utah: United Way of Northern Utah is a 501(c)(3) non-profit organization, which serves Weber, Box Elder, and Morgan counties. Its mission is to unite people and organizations to build a healthy, stable, and well-educated community where individuals, families, and neighborhoods thrive. Website: