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211 Manager, Public Health

Alexandria, VA

Relocation expenses: Not paid

Full time
3 - 5 years of experience
High School Diploma
Bachelor's Degree

Published on 4 Oct 2021

Expires on 4 Oct 2021

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211 Manager, Public Health

POSITION SUMMARY:  211 is expanding to improve services and meet the increasing demand for COVID-19 response and long-term recovery efforts.  Additionally, 211s are increasingly critical to the success of social service care systems and navigating the safety net in communities across the country. The 211 2020 Impact Survey showed that connections made by 211s nearly doubled from 14M to 27M.  The Manager will play a critical role on the 211 team at United Way Worldwide by providing operational support for all strategic, revenue-generating, and technical projects and initiatives and in particular serve as a key player in the continued growth of the 211 National Data Platform, taking the lead on projects that involve health, homelessness prevention and direct services.  

 NOTE:  This is a grant-funded position, which will be reviewed on a yearly basis.  

 Helping grow the presence of local 211s on the National Data Platform is essential to its long-term success and relevancy. As work focused on the Social Determinants of Health continues to evolve and integrate with the services and information that 211s provide, 211s have a major opportunity to build a solution to meet the needs of communities, clients and partners. The Manager will be responsible for engaging the local United Ways and/or 211 agencies, support them in onboarding their resource database into the National 211 Data Platform (NDP) and assist them in leveraging the NDP tools with public health agencies.   

 The Manager will also work in coordination with other teams across United Way Worldwide, including Investor Relations and Marketing. This position is generally responsible for the delivery of assigned work projects within 211 and will participate in the development of team action plans, work processes and systems.  

 KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION: An individual must be able to perform each essential duty listed below at a satisfactory level: 

  1. Manage subgrants to local United Ways and/or 211 agencies.  Subgrants support local United Way/211 agencies using their community resource databases via the NDP to partner with public health agencies.    
  2. In tandem with 211/UWW team members provide technical support and guidance/mentoring to subgrantees.   
  3. Engage national public health stakeholders in reviewing successes and challenges associated with this data sharing project.  Work with local and national public health stakeholders to inform the development of the NDP and further future collaborative opportunities.   
  4. In tandem with NDP developer and local 211 agencies, review (and refine if needed) data sharing protocols and governance structures to maximize the value 211s and partners realize from the NDP and this project.   
  5. Identify best practices and use cases from the pilot markets about how 211 data around community needs and community resources helped local leaders address the social determinants of health and inform planning and investments. 
  6. Build strategy guides and facilitated learning opportunities that enable more 211s to onboard to the platform and enable United Ways to integrate 211 data into their planning and investments. 
  7. Support and enable best practices in service provision and reporting with 211s/local United Ways engaged in assisting older adults age in place and/or obtain services from local 211s.  
  8. Work collaboratively with other teams and departments within UWW. 
  9. Other duties as assigned. 



  • Bachelor's degree preferred
  • Strong passion for the work of the United Way and 2-1-1 network and for serving individuals and communities 
  • At least 3-5 years’ experience in a professional setting 
  • At least 1-3 years’ experience successfully managing complex administrative and business processes and tasks, preferably in a non-profit or government agency 
  • Experience with sub-contracts, grants, and grant reporting 
  • Ability to quickly learn and master new technologies and skills 
  • Strong data analysis skills 
  • Strong written and verbal communications skills 
  • Demonstrated relationship management expertise 
  • Ability to work and lead autonomously with minimal supervision and to excel in an entrepreneurial, self-starting and fast paced environment 
  • Experience with health and human services; I&R database management a plus 
  • Experience in leading nonprofit development training 

Note: If you are selected for an interview you will be contacted.


United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.


We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.