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211 Information and Referral Lead Specialist

United Way of Central Iowa
Des Moines, IA

Relocation expenses: Not paid

Full time
1 - 2 years of experience
High School Diploma
$31,000 to $40,000 per year

Published on 28 Jan 2022

Expires on 28 Jan 2022

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211 Information and Referral Lead Specialist

United Way of Central Iowa is seeking a fulltime Information & Referral (I/R) Specialist to support and advance United Way’s mission of improving lives by providing information and referrals services to callers related to community health and human services, peer counseling, and crisis intervention via a helpline call center. The 211 Lead Specialist is the first point of contact for other Information and Referral Specialists in the information and referral call center and answers and handles escalated calls and problem solves with team members as needed and provides timely feedback to the I/R Specialists.

The I/R Specialists work at-home with equipment provided by UWCI.  Initial training will be conducted onsite at the UWCI offices located at 1111 9th St. in Des Moines. The work schedule for this position is Monday-Friday 8:00 a.m. to 5:00 p.m. There may be an occassional need to come into the office for in-person meetings and trainings,

This position will successfully complete initial and ongoing training for information search and services as well as peer counseling and crisis intervention techniques and other specialized training as required. The I/R Specialist records call data accurately and in a timely manner to facilitate quality reporting and analysis of community needs and trends. Diverse candidates are encouraged to apply!

Why choose United Way of Central Iowa?

United Way of Central Iowa is an established and highly respected nonprofit in the Central Iowa area and the United Way Worldwide network. Employees at UWCI have a passion for the organization’s mission and community impact work and strive to create a positive, inclusive, and welcoming work environment. Our Core Values of Compassion, Integrity, Community Engagement, Responsiveness and Striving for Excellence is the foundation for how we do our work and to reach our aspiration to “Engage Community to Empower All.” In addition to a competitive salary and robust benefits package including health insurance, a dental and vision plan, 401(k) with match and paid life insurance, we offer the following:

  • Generous paid vacation plan, holidays, a personal holiday and sick time
  • Paid volunteer time off
  • Convenient central Des Moines location with free parking
  • On-site fitness center
  • Tuition Assistance
  • Commitment to employee professional development
  • A commitment to fostering diversity, equity, and inclusion practices
  • Fun monthly opportunities for employees to build camaraderie
  • Wellness initiatives