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211 Disaster Response Coordinator

United Way of Central New Mexico [cid:1338]
Albuquerque, NM

Relocation expenses: Not paid

Full time
High School Diploma
$41,000 to $50,000 per year

Published on 7 Dec 2022

Expires on 28 Nov 2022

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211 Disaster Response Coordinator


Job Title: 211 Disaster Response Coordinator  

Department: Community Impact 

Exempt: No        

Reports to: 211 Manager 

Salary Classification: Level II

Location:  Albuquerque 

Headquartered in Albuquerque, United Way of Central New Mexico (UWCNM) serves the people of five counties:  Bernalillo, Sandoval, Santa Fe, Torrance, and Valencia.  Its mission is to bring people and resources together to measurably improve lives and strengthen our communities.       

UWCNM brings together donors, businesses, nonprofits, government, and others to create better solutions to our community’s challenges.  Our work ensures that individuals and families in central New Mexico have the opportunity to achieve potential through education, that they are healthy and safe, are financially stable and live life with dignity.   

In addition, UWCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:    

  • We value the visible and invisible qualities that make you who you are.    

  • We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.    

  • We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.    

  • We strive to include diversity, equity, and inclusion practices at the center of our daily work.    

  • We commit to using these practices for our business and our communities. 


United Way of Central New Mexico’s (UWCNM) Community Impact department has a cradle-to-career focus with two central priorities for UWCNM: improving family stability and supporting educational attainment. 

The 211 Helpline supports the communities UWCNM serves by providing callers with information about a broad range of community, social, health and government services.  Under the direction of the 211 Manager, the 211 Disaster Coordinator will coordinate the Emergency Food and Shelter Program (EFSP), support the disaster response responsibilities of the 211 Helpline as well as taking on other supportive roles as listed below.   

Project assignments and participation level will progress based on evolving needs in the community and progression toward achieving the 211 Helpline’s current and developing goals.  The 211 Disaster Coordinator will coordinate with other Community Impact and UWCNM staff as needed, and support team members in relationship management and research. 


  • Facilitates the administration of the Emergency Food and Shelter Program (EFSP) for all five counties including: 

  • Convenes quarterly meetings with the local boards 

  • Assists in EFSP application period:  facilitates advertising of EFSP application periods, supports Local Recipient Organizations (LRO) applications, and notifies LRO of awarded funds. 

  • Ensures timely disbursement of funds to LRO and obtainment of LRO required documentation. 

  • Manages EFSP compliance:  Communicates with LROs and the National Board to ensure compliance with guidelines. Compiles EFSP final report for each phase. 

  • Coordinates a strong disaster response for the 211 Helpline by attending weekly Voluntary Organization Active in Disaster meetings and strengthening connections to other disaster response organizations. 

  • Attends disaster relief events to support disaster victims. 

  • Gathers up-to-date information on unfolding natural disasters in our service area so 211 has the best information possible that can change on a daily basis. 

  • Acts as back-up for call coverage as needed. Provides callers with information and referrals to health and human service agencies, government agencies and community-based organizations in a manner that is appropriate to 211 program policies and industry- wide standards. 

  • Employs active listening and de-escalation skills to provide callers with non-judgmental, compassionate emotional support.  

  • Gathers extensive knowledge of the social services system, specifically related to disasters, through online research, networking meetings, attending events, and other means, to inform resource database and provide callers with accurate, reliable referrals. 

  • Participates in Community Impact, 211, and company-wide team meetings. 

  • Participates in professional development trainings as related to work with 211 and UWCNM. 

  • Take on and lead one-time projects as assigned. 

  • Supports other areas of United Way of Central New Mexico as needed. 


  • Introductory knowledge of Disaster Management. 

  • Experience coordinating and facilitating group meetings. 

  • Flexibility, independence, critical thinking, and decision-making skills.  

  • Compassionate and effective, oral and written, communication skills. 

  • Knowledge of the social services system of Central New Mexico. 

  • Effective project/time management skills.  

  • Technology proficient. 

  • Self-starter, flexible to respond to emerging needs, motivated and happy to work with minimal supervision.  

  • Ability to work effectively with a diverse group of individuals.  


  • High School Diploma 


  • Respectful, sensitive and empathetic to the feelings and problems of all people.  

  • Experience in social services or disaster management. 

  • Experience with group facilitation. 

  • Microsoft suite experience. 


  • Bachelor’s degree and at least one-year experience working in a forward-facing social services role  

  • Bilingual (English/Spanish)  

  • Experience working in community outreach and/or engagement capacity 

STARTING SALARY: $ 27/hour. 35 hrs/wk (FTE).   

BENEFITS: Full-time employees are eligible for health, dental, life and long-term disability insurance, a retirement plan, flexible spending account and voluntary insurance programs. We offer a tuition reimbursement plan, volunteer time off, and generous leave time. Part-time employees may be eligible for some of these benefits. 


  • Standard PC Office Equipment 


Standard office environment, position is primarily an office setting, requiring long periods of sitting at a desk and computer.  

Interested applicants, or if you have additional questions, should supply a resume and cover letter to by Monday, November 28, 2022. 

United Way of Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.