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211 Community Resource Specialist

Fort Myers, FL, USA

Relocation expenses:

Full time
1 - 2 years of experience
Bachelor's Degree

Published on 3 Oct 2023

Expires on 6 Oct 2023

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211 Community Resource Specialist

Position Title: United Way 211 Community Resource Specialist

Supervisor: United Way 211 Director

Classification: Full time Hourly non-exempt. Days and hours of work are Monday through Friday,

 8:00 a.m. - 5:00p.m.  Some evening and weekend hours may be required as job duties demand.

Salary Range: $40,000-$42,000 DOE
Location: Fort Myers, FL

Application Deadline: October 5, 2023, 5:00 PM

Submit Cover Letter and Resume:


United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community.  This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.  UWLHG is a $16 million nonprofit social services organization, with 75 employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.   The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.

The Community Resource Specialist is the direct liaison with people seeking information and help from health and human service programs.  It is the responsibility of the Community Resource Specialist to work with those in need of services to ensure that they receive prompt and accurate information regarding human services.  This communication will often require problem solving and follow-up services.

The major responsibilities of this position include, but are not limited to:  

  • Provide high quality Information and Referral Services to both individuals and agencies.
  • Conduct comprehensive needs and service assessments via telephone, email, or IM/Chat.
  • Assist/screen clients applying for various programs including Affordable Healthcare, Help Me Grow, Mission United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps.    
  • Assists clients and agencies with problem solving to arrive at helpful solutions.  Types of calls will include basic needs, mental health (possible suicide threats), homelessness and medical requests.
  • Maintain confidentiality of client information.
  • Accurately document client assessments and referrals in program data system.
  • Perform follow-up procedures to assure quality of service delivery.
  • Emergency Response- all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.


  • Four-year degree in Human Service-related field preferred or two-year degree with equivalent experience.
  • Strong organizational skills, critical thinking, and problem-solving abilities.
  • Strong communication skills, including written, verbal, and interpersonal communication.
  • Ability to work independently, as well as, in a team-oriented environment.
  • Ability to handle multiple responsibilities in stressful situations.
  • Ability to establish and maintain positive and diverse working relationships.
  • Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
  • A knowledge of community resources and services in Southwest Florida is preferred.
  • Competitive pay that is commensurate with demonstrated successful performance and experience.
  • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO

United Way is an equal employment opportunity employer. Terms of employment are subject to satisfactory negative drug testing and Level II background screening.