United Way of Johnson County is located in Franklin, Indiana, and serves Johnson County residents each year through 17 funded agency partners and 8 direct service programs. United Way of Johnson County is overseen by a volunteer board of directors who ensure that we meet our mission “to organize caring people to identify and meet human needs in our community”.
OVERVIEW OF RESPONSIBILITIES
United Way of Johnson County is looking for an entry-level social work or human services candidate for the new Program Assistant position. The Program Assistant would join an existing team of five staff to primarily assist with the No Place to Call Home and various United Way programs. The No Place to Call Home program is the only comprehensive homeless assistance program in Johnson County, serving Johnson County residents who are homeless or at risk of homelessness. The Program Assistant will assist with, updating and maintaining of program participant information and files; follow up emails and phone calls to program participants; and completing evaluations with program participants who successfully exit the program.
The program assistant will also assist with the Helpline, including answering calls from Johnson County residents in need of resource and referral information; maintaining and building relationships with community resources; and completing required documentation of callers’ needs and referrals made. The Program Assistant will report to the No Place to Call Home Director.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
-Assist with the No Place to Call Home Program
* Assist with data entry for the No Place to Call Home program, including updating and maintaining master client spreadsheet.
* Assist with organization and maintenance of past and current client files.
* Follow up emails and phone calls to referred clients who have not completed paperwork for program entry.
* Complete exit surveys and 3 and 6 month follow up surveys with closed clients.
* Enter Charity Tracker information.
-Assist with daily Helpline operations to ensure high quality of services.
*Answer Helpline calls and provide resource and referral information to callers and keep accurate data collection of callers’ needs, referrals made, and other statistical information.
*Assist in the production of resource directories.
*Assist in updating community information.
High School diploma or equivalency and/or experience in a human service-related field
Operational knowledge of information and referral services
Knowledge of social service agencies
Community relations in resourcing and networking
Compassionate and empathetic to client situations
Strong listening and critical thinking skills
Realistic approach to addressing clients’ needs and understanding the parameters of services available
Communication, written, presentation and interpersonal skills
Project management skills
Ability to handle multiple tasks
Proficient with Microsoft office products, specifically Word, Excel and PowerPoint
Experience with web-based databases a plus
Experience working with volunteers
Available to work some evenings and weekends
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
● Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
● Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
● Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
● Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
● Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.