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2-1-1 Resource Specialist

Denver, CO

Relocation expenses: Not paid

Full time
1 - 2 years of experience
High School Diploma

Published on 8 Feb 2019

Expires on 8 Feb 2019

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2-1-1 Resource Specialist


2-1-1 Resource Specialist 




Working side-by-side with the community, Mile High United Way takes on the biggest, most complex issues facing Metro Denver. Our united approach changes the odds for the children, families, and individuals in our community, and moves them out of poverty. We do this because we believe every child has the right to a safe and stimulating place to learn, and that when every youth in Metro Denver graduates prepared for a career or college, our community is stronger. We also know that when people don't have their most basic needs met, longer-term goals, like finding financial stability, are out of reach. And when we work together, we make a lasting, sustainable impact on our community.



The primary functions of a Resource Specialist are to influence and administer the processes for strengthening and maintaining the 2-1-1 database, by working closely with agency partners to add and maintain programs via targeted outreach and vetting of existing records. The Resource Specialist will work with the available resources and will independently coordinate targeted external outreach. These efforts ensure community partners, clients, and customers are supported with quality information and resources, delivering the highest level of care, compassion, and professionalism


  • Updates and maintains the quality and accuracy of the 2-1-1 database as defined by department standards by initiating high-volume outbound communication with agencies through calls, email inquiries, agency visits, etc.
  • Gathers appropriately sourced information needed to produce concise, grammatically accurate, and informative written content
  • Provides customer support to both internal departments and external organizations that may include processing new agencies, the development of specialized resource guides, taxonomy guidelines, etc.
  • Attends monthly external meetings, as assigned, to keep an updated record of changes and promote 2-1-1's objectives
  • Generates accurate monthly and ad hoc departmental reports, as assigned
  • Coordinates and delivers technical assistance and training for Community Resource Navigators and External Agency Partners on database updates and verification process
  • Act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours


  • Work within deadlines to complete assigned projects and new initiatives in a quality and timely manner
  • Required to assist in disaster/crisis response activities within and outside of normal business hours
  • Must achieve AIRS Certified Resource Specialist Certification within 6 months of eligibility
  • Must be able to telecommute as assigned
  • Assist clients by phone, text, chat, email and face to face who need assistance navigating community resources as needed and directed by Supervisor



  • Bachelor's degree preferred, High School Diploma or GED required


  • 2 years of relevant experience preferred working in a Contact Center or Human Services related field providing Customer Service.


  • Demonstrated experience in establishing and maintaining effective working relationships with clients, staff and community leaders
  • Demonstrated experience completing assignments and projects on time
  • Ability to work in a fast-paced environment and shift gears quickly to accommodate change.
  • Exceptional written communication skills; ability to write clear, structured, articulate, and persuasive pieces in a variety of lengths and formats
  • High-level command of grammar and spelling
  • Strong editing skills
  • Attention to detail; ability to check each item or task carefully
  • Ability to work independently with little supervision effectively using resources
  • Demonstrated experience writing concise, logical, grammatically correct descriptions suitable for publication
  • Demonstrated experience utilizing a data management system
  • Ability to sit and operate a computer for long periods of time


 Office hours are 8 a.m. to 5 p.m. Monday through Friday.   Shift hours may vary by day of the week. The Resource Specialists are required to assist in crisis response activities, which may include working on weeknights and/or weekends per assigned shifts. Resource Specialist are also asked to act as an organization liaison at community fairs, meetings, and presentations within and outside of normal business hours

TO APPLY -  Please visit Mile High United Way Career Opportunties


This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer.  As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process.  Please contact us to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.